Find Hotels & Resorts for Couples in Downtown Rochester, NY

"Another guests 2 dogs kept barking at all families they saw"

"Everything was clean and staff was pleasant and accommodating. My room was very nice I had the Jacuzzi tub suite. Only thing I would possibly complain about is that the bed was very uncomfortable."

"The staff at the Double Tree makes you feel right at home all the while making you feel like your a VIP. They have everything you need in the hotel if you dont want to leave but are also in a primary location where there are many things to do and eat. They made my sons birthday weekend super special from the front desk check in to getting a shirley temple from the in house bar and grill. "

"Check in took over half an hour, unprofessional front desk & manager her self with no costumer service skills. "

" The one "working" elevator was out of service 4 times in the 48 hours I stayed here. I was on the 4th floor and I'm handicapped. I will never stay here again. Also, no microwave is a huge miss."

"We had a wonderful staff! The property was in a wonderful location and the staff was extremely accommodating and helpful. The breakfast was incredible. "

"Everything was great! Except breakfast not being included in the stay. "

"Staff was pleasant if a bit aloof. Location is convient to shopping, dining and the highways but it is just off a VERY busy road, which is not my preference. Room condition was not great. Bathroom door handle was falling off so door didn’t latch. The kitchen hood fan had a sign on it indicating to open a window if you cooked. Very warm at first, but we were able to turn the furnace down. Some rowdy neighbors in the hall. Also the outside entrances from the parking lot had key slots but were just unlocked all night so anyone could come in and out. "

"I stayed two nights and the first night I went out to smoke snd stepped in a pile of human feces. I reported it and nothing was done to resolve the issue until the next shift members came in and stated cleaning the property.. it was directly outside the entrance in the back by the pool area. "