Find Hotels & Resorts for Couples in Downtown Rochester, NY

"Pool was really nice. Rooms were clean but the door didn't close all the way without a lot of force for the main door and the bathroom door. The area is great. Everything you need was very close"

"Yes "

"The place was really quiet. That was a plus. The only thing that cought my attention was that the hallway floors and stairs where dirty. The stairwell had trash bags the same ones since i stayed thier the 5 days. The lady in front desk never got her name but had a heart chain she was amazing, friendly very atentive. "

"Beds were comfy. Only having a flat sheet & not a fitted sheet was rather annoying- especially b/c the mattress protector was for a much smaller bed. Cobwebs were plentiful. Went to check in at 6:40p & our room was not ready yet. They did offer a free breakfast for the inconvenience, but our schedule did not allow us to use it the following AM before it expired. We had things to keep us occupied for a few hours & the room was ready by 9p when we finally re-checked in. We did not utilize housekeeping during our stay, but unfortunately, removed the do not disturb sign at 7a when we left the room for a meeting we had (we removed most things from the room, but not all); came back to the room just after 9a & the room was completely re-set & our belongings were gone- had to argue with housekeeping to get my fleece vest back off their linen cart; they returned our alkaline water but “lost” the energy drinks & snacks we left in the room. Be forewarned- leave the do not disturb sign up until you officially check out! I will own my part on that, but in staying in numerous hotels - I’ve never had housekeeping attempt to reset a room that early! And no- they were not on the floor when we left the room at 7a & we did not check out until check out time at 11a. "

"Upscale environment, great for a weekend with a lovers. "

"Room was ok. Lamp was broken and propped up in the corner. We were upgraded to a “suite”- "

"Check in staff was not very pleasant. We chose this hotel based on an indoor pool being available in the area we needed to be in. However we arrive and "pool under construction" signs on pool room. Hotels.com SHOULD have notified me of this SIGNIFICANT issue, as the guy at the counter could have cared less of this inconvenience. Room was clean, tub in room worked, extra towels were nice, tv was broken, bed was horrendous. Very uncomfortable 😕. Being a 3 star, keep in mind it has very thin walls. Ive stayed at other BWP, this was the worst. "

"Bathroom needs serious updating "

"The room was a little small but accommodations were nice "