Find Hotels with Room Service in Downtown Rochester, NY

"The hotel was updated and clean and the staff were very nice, friendly and helpful. I enjoyed the really nice gym. It had everything I could have wanted. I dined in the bar/restaurant. The service was attentive, but the food took a long time. The manager discounted my meal as a result, which I appreciated."

"Extremely disappointed with the staff and missing Basic amenities in the entire hotel like Toiletries (Soap, Shampoo). A/C was not functioning and had to keep the room windows open to cool the room. Avoid if you can. Staff had no clue of how to help the customer."

"Historic hotel with both great bar/restaurant and walking distance to everything else."

"pretty dingy appearing in rooms. staff when we checked in did NOT know that parking is complimentary and was pretty unhelpful. staff at checkout was much more helpful!"

"Nice hotel"

"We were greeted by James at the front desk, who was beyond pleasant! Thank you, James! The room was clean, but in need of repairs. The HVAC unit was making noises all night which make it hard to sleep. All in all, we had a good stay."

"Pool closed, one morning of no hot water, room above us was moving furniture all night long and due to the floor we heard everything."