Find Hotels with Room Service in Rochester, NY

"Parking was safe and easy. Breakfast was delicious, but it was hard to really get enjoy the atmosphere because it was freezing cold in the lobby/lounge area where the bar and restaurant are located. Many guests complained and we were told that it was because of the dampness outside and then we were told it was because of the pool which is located right next to the bar area. This issue interfered with our ability to socialize with our family and friends the entire weekend. Therefore we won’t be having our annual Spring gathering there next year. In the service industry the customer is always right in most cases and when you receive multiple complaints about the same issue it should be addressed immediately, not brushed aside with different excuses."

"Had to switch rooms because there was hair and grime in the tub. Giant wet spot on the first floor just outside the room we got moved into. Not the best but not the worst either. May not book again though."

"We stayed at the Holiday Inn for 1 night. We booked 2 rooms ans both were extremely clean and comfortable. Staff was nice ans the grounds were well kept."

"It looks like a hotel that was high end way back in the day, but its strughling to hang on. I had to get my own hand soap etc.at the front desk. I booked 2 queen beds but was put in a king room. Bed was clean and comfortable though. Im glad my teenager was ok to share. Only one elevator was working for 7 floors and it was just barely working. Not a lot of explanations or information from staff eg: you have to swipe your room key when you press your floor button or the elevator will just go back down to the lobby. You also have to press door open when you reach your floor or you will go back down. Otherwise it was clean, comfortable, and a beautiful view of the city at night."

"The room is what we expected loved the bathroom And the room Was clean and the service was exceptional "

"Staff great. Room lovely and spacious. Overall good. Couch a little hard/uncomfortable. Hard to keep water in shower and off floor of bathroom but when we asked for extra towels they brought plenty. I’d go back."

"This property has an ongoing issue with its front desk staff. I’ve been staying here for a few years and every time I checkin there are multiple issue from being told to wait as the individual acts busy addressing other issues to just downright rude behavior. After this last mess where I waited 15 minutes then told to visit the other clerk who ignored me initially, I will not be choosing this property again."