Extended Stay America - Atlanta - Duluth Reviews

We needed a hotel to stay while we evacuated FL because of Hurricane Irma. Hotel allowed pets and the room had a kitchenette with a full size refrigerator, two cooktop burners, microwave, sink, toaster, plates, utensils,cabinets, etc. We were there for 10 days so it all came in handy and kept the cost of eating out to a minimum. Room was clean and staff was friendly. Plenty of shopping within a 2 mile radius and a 35 minute drive to Atlanta during non rush hour. Sister hotel next door had a exercise room.

Easier to tell you what this hotel DOES NOT have: NO SERVICE and NO CONSIDERATION FOR THE GUESTS NO RETURN RESPONSE from calls to the Lobby NO MAID SERVICE or ROOM CLEANUP throughout the entire stay. NO NEW SHEETS, TOWELS One small tube of shampoo and a single small facial soap bar Although these is a Fridge, Microwave and Stovetop NO POTS, PANS, GLASSES, CUPS, FLATWARE, UTENSILS The provided ONE plastic cup in the Bathroom NO COFFEE MAKER and NO COFFEE in the Room NO ICE TRAYS and NO ICEMAKERS IN HOTEL Obviously -- NO ICE BUCKET NO COFFEE in LOBBY except in the morning as I was leaving for the day Terrible TELEVISION RECEPTION -- Local station were fuzzy and the only cable were all analog -- NO DIGITAL and only about 20 total changes, most of which were not worth watching. Television was only about a 28 inch For those that want to stay current with news -- ONLY CNN -- Although based on the set-up, it was obvious the FOX NEWS was purposely BLOCKED. NO BREAKFAST In the morning they set some coffee on top of a cabinet in the lobby and there were packaged blueberry muffins and breakfast bars NO JUICES, NO CONTINENTAL BREAKFAST NO NEWSPAPERS -- such as USA Today I have stayed in better Dives for one hell of a lot less money. The area is near much shopping and restaurants -- That is good -- and bad -- Traffic getting to the from the hotel was terrible -- especially at rush hours.

I want the compliment the staff and that's it. The room smelled funny. They forgot to leave towels in my room so I had to go ask for some. No toilet tissue in the bathroom. Again, I had to ask for one. WiFi is complimentary but way too slow compare to other places I've been to. Didn't even have blow dryer. No coffee maker in my room. Bed was sunken so badly my wife actually left hotel with back pain. I don't leave comments on services whether it's good or bad. But this one was complete disappointment.

Check in was awesome because the rep upgraded the room at no charge to me. It was an exhausted trip and issues along the way but by upgrading the room with no additional fee made the evening end wonderfully.