COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Check restrictions for your trip.Opens in a new window
See all properties

Francis Hotel Bath - MGallery

Photo gallery for Francis Hotel Bath - MGallery

Featured Image
Terrace/Patio
Terrace/Patio
Egyptian cotton sheets, free minibar, in-room safe
Egyptian cotton sheets, free minibar, in-room safe

Overview of Francis Hotel Bath - MGallery

UNESCO Sustainable Property

Francis Hotel Bath - MGallery

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
Queen Square, Bath, England, BA1 2HH

Explore the area

  • Popular LocationThermae Bath Spa6 min walk
  • Popular LocationRoman Baths6 min walk
  • Popular LocationRoyal Crescent8 min walk
  • AirportBristol (BRS-Bristol Intl.)43 min drive

Choose dates to view prices

About this area

Bath

Located in Bath, Francis Hotel Bath - MGallery is in the city center and near a train station. Jane Austen Centre and Roman Baths are cultural highlights, and some of the area's notable landmarks include Royal Crescent and Bath Abbey. Looking to enjoy an event or a game? See what's going on at Bath Rugby Stadium or Bath Racecourse. Kayaking offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Guests love the hotel's central location.
Visit our Bath travel guideOpens in a new window
View in a map
Map

What's nearby

  • Jane Austen Centre - 2 min walk
  • Theatre Royal Bath - 2 min walk
  • Thermae Bath Spa - 6 min walk
  • Roman Baths - 6 min walk
  • Royal Crescent - 8 min walk

Getting around

  • Bath (QQX-Bath Spa Train Station) - 11 min walk
  • Heathrow Airport (LHR) - 104 min drive

Restaurants

  • Boho Marché — 1 min walk
  • Raphael — 2 min walk
  • The Scallop Shell — 2 min walk
  • Garricks Head — 2 min walk
  • Martini — 3 min walk

About this property

Francis Hotel Bath - MGallery

Eco-friendly Bath hotel in Bath City Centre, walk to Thermae Bath Spa
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a snack bar/deli. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area, and 24-hour room service are onsite. All 98 individually decorated rooms feature free WiFi and 24-hour room service. For a bit of entertainment, plasma TVs come with digital channels, and guests will also appreciate thoughtful touches like free minibar items and bathrobes.
Francis Hotel Bath - MGallery offers 98 accommodations with free minibar items and safes. These individually decorated accommodations include desks. Beds feature Egyptian cotton sheets. 21-inch plasma televisions come with digital channels.

Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Bath hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 20 per day)
  • Valet parking on site (GBP 20 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–11:00 AM: GBP 16.50 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Family friendly

  • Babysitting/childcare
  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • French

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Egyptian cotton sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 21-inch plasma TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Bath
Bath
Upper Town
Upper Town
Hotel
Hotel
Family friendly
Family friendly
Free WiFi
Free WiFi
4 star
4 star
Air conditioned
Air conditioned
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: GBP 60
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 60
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 13 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 25.0 per stay
Cribs (infant beds) are available for GBP 1.0 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 16.50 per person (approximately)
  • Uncovered self parking fee: GBP 20 per day
  • Valet parking fee: GBP 20 per day (in/out privileges)
  • Early check-in fee: GBP 60 (subject to availability)
  • Late check-out fee: GBP 60 (subject to availability)
  • Crib (infant bed) fee: GBP 1.0 per stay
  • Rollaway bed fee: GBP 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 13 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Francis Bath MGallery Collection
Francis Hotel
Francis Hotel Bath MGallery Sofitel
Francis Hotel MGallery Collection
Francis MGallery Collection
Hotel Francis
Accor Francis Bath
Francis Hotel MGallery Sofitel
Francis Hotel Bath
Francis Bath MGallery Sofitel
Francis MGallery Sofitel
Francis Bath Mgallery Bath
Francis Hotel Bath - MGallery Bath
Francis Hotel Bath - MGallery Hotel
Francis Hotel Bath - MGallery Hotel Bath

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 553 out of 968 reviews
5 - Excellent 57%
Rating 4 - Good. 319 out of 968 reviews
4 - Good 33%
Rating 3 - Okay. 62 out of 968 reviews
3 - Okay 6%
Rating 2 - Poor. 26 out of 968 reviews
2 - Poor 3%
Rating 1 - Terrible. 8 out of 968 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities
Write a review

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Individual and period decoration unlike many larger hotel chains. Friendly staff and good service.
Stayed 2 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities
Terrible breakfast service, waited 50 minutes for our order, couldn't wait any longer had a train to catch. When complained at reception we were told we couldn't get a refund because we'd paid when we booked the room. Although we were told that we could have the money for our breakfast taken off our drinks bill. Apart from that all was good especially the bar tender who worked his socks off on his own, the poor fella really needed some help.
Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with a great location. Characterful property with lovely rooms and good facilities. Staff very helpful and friendly. A slightly delayed check in where more staff were needed. Overall a great place and we’ll definitely stay again
Stayed 2 nights in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned hotel and staff friendly and helpful. It was clean and the bed very comfortable. Standard room was small and lacked a comfortable chair but otherwise had all we needed. Would be happy to stay there again.
Stayed 2 nights in Jun 2021

2/5 Poor

Traveled with family
Disliked: Staff & service
I have stayed at the Francis Hotel several times and loved it, but would think twice about staying again. The reception staff as usual were excellent. However, the hotel is badly let down by the new ‘Moroccan style’ restaurant. Previously breakfast was what you would expect from a hotel of this standard, a buffet of good quality food and a nice selection of hot food served at your table. Food and service was always excellent. Now you are allocated a £20 allowance for food, to purchase items from a very limited menu. Due to Covid restrictions we did not expect a buffet, and were happy to pre book a time for breakfast, allowing only 10 tables at a time in the restaurant. Service was diabolical, after waiting 30 mins I had to ask the waitress to take our order. When the drinks arrived my daughters water was missing, and did not appear until over 30 minutes later when the food arrived. We also ordered some pastries from the restaurant manageress, who clearly was not at all interested in her job. She said there would be a 10 minute wait for these, but after waiting much longer, we left, with no apology from her. We went to register our dissatisfaction at reception, where several other people were complaining about the breakfast. We spoke to a lovely receptionist Paige, who gave us a refund. The breakfast was not the usual standard, eggs almost cold, and very watery coffee. Such a shame as this was such a lovely hotel and we always looked forward to staying there.
Stayed 1 night in Jun 2021