Buchanan Arms Hotel

Empty hotel, hardly any staff(although friendly) 1st room was freezing, heating not working, second room dirty, was told the pool and Jim was out of order, found out later it’s been closed for a while. I stayed here around four years ago and it was A really nice hotel, gone downhill a lot

Just back from overnight stay for my mums birthday with family and friends. Have stayed here many times before and loved it hence why we booked. This visit was awful and upset me as I was the one that booked it for mums birthday. Rooms obviously not cleaned properly (condoms in the drawer) 2 rooms didn’t have kettles, one without tv remote. No heating in our room- 5pm got panel heater which helped a little but room still cold. No leisure facilities (main reason I booked here) food was not worth money, no prices on menu. Coffee an tea at breakfast was just dirty was water as so watered down. Very few staff trying to work. Not offered any refund for any of this. Now won’t go back

Booked this hotel for the spa and fitness centre to find out it was closed when we arrived . Restaurant also closed at night except breakfast which was poor run out of eggs 3rd day bacon and eggs over cooked. Room not cleaned 3rd day . Hotel very tired needs redecoration . The only saving grace is staff very helpful . Overall break disappointing not what it said on the label.