奥克兰Grafton Bridge附近酒店

“I was asked if I wanted red or white wine upon check in, later on when I didn’t receive any in the room, I told one of the front desk members about it and he assured me that they would send one up. By the time I checked out I still had not received the free bottle of wine that supposedly came with the reservation. Disappointed. ”

“Ok”

“everything is great.even better than my house”

“客房整潔、職員有禮貌及在我們有需要時作出幫忙”

“Nice place weird art”

“The room was spacious, with great views and very quiet. The staff was amazing—especially Rachel and Sene at reception, but all of them were friendly and very helpful, providing all the explanations I needed before check-in and during my stay. Everything is close to the hotel, and the gym is incredible.”

“Very good ”

“特别喜欢酒店温馨的精致的布置，可爱的门厅，有品味的装饰，男主人喜欢哼歌，感动的是他们周到的服务，特别在知道我们不了解地形的情况的情况下送我们去码头。地点也特别好，门口有一个小广场可以散步，离奥大也不远，是一个愉快令人难忘的回忆”

“We arrived late and tired. Team member Raj had communicated late check in process very clearly so we went straight to our room. We were pleasantly surprised, the room is very very clean, modern, comfortable and we were upgraded which was such a blessing. This morning Raj was also very helpful, informing us of what was around. This is customer service at its best. Thank you, we will be back.”

“This stay wasn’t as good as my last as this room didn’t have a seat and table. Had I known rooms of the same standard have different layouts, I would have asked for one with a seat and small table. This room was much smaller than last time and I wondered if I’d had a first time experience that wasn’t to be repeated.”