“I was offered an upgrade from a classic double to a feature double (for an extra £30pn) which I took. It was in the old part of the hotel. The room was very cold as the radiators were not working. I enquired at reception and was told that they would speak to someone to see if it could be sorted. A little while later an electric heater was delivered to the room which did not work and another was requested. This only managed to heat the bedroom while the bathroom remained cold. The window next to……
“I stayed at this hotel thankfully for only one night. The pictures of the room on Expedia were nothing like the reality, they were different rooms and so very misleading.The bathroom and bedroom radiators didn't work and neither did the TV. We called the night porter who brought us an inefficient portable radiator and a TV with around 10 channels, most of which were ineffective.The curtains didn't meet in the middle allowing light from the station to stream into the room all night long. The……
“The didn't reserved the room to me even I'd fully paid & confirmed by Hotels.com. The receptist is very impolite and just asked me to go to anther hotel which need 15 min driving time.”
“Rookery Hall is nothing short of stunning!. What a place. Beautiful grounds, the building is amazing to look at inside and out, the staff can't do enough for you and the Spa to relax. Me and the Mrs were very sad when our stay came to an end. It's a no brainer if you want a peaceful, romantic stay with your loved one. Absolutely brilliant *****”