Hawaii Island Castle Hotels

"Simply superlative in every aspect (room, staff, amenities). It’s 5 star luxury with an unpretentious chill vibe. Perfection! "

"Beautiful beach! Enough lounge chairs. We used the cabanas two days. Food and drinks are good. Any issue you needed help with was immediately taken care of. Did not like that one guest had two big Doberman dogs on property off leash. The energy was a little scary also. We turned around and didn’t use the hot tub that night. "

"Wonderful staff! Very close to the airport, downtown, and stadium. Room was clean. If you are traveling with anyone who has mobility issues, some rooms are located far from the lobby. There are no stairs for rooms on the upper level. We could hear people outside of our room passing by and talking and going up the stairs with their luggage. Hard to fall asleep with the noise. "

"Pool was not open because of the storms. Room was nice. Minimal TV channels."

"The pool was closed after there was no longer a reason for it to be. Check-in took a very long time, and even then, I wasn’t checked in successfully, so other guests got access to my room and my keycard got deactivated. I then had to wait in the long check in line for another 30 min to gain access back to my room. The walls were also thin. Not what you’d like from a hotel that costs so much. "

"The room smelled like a wet dog slept there. There was mold on the vents in the bathroom, the sliding glass doors allowed for rain to come in and we found a cockroach in our closet. The WiFi was weak. The resort is aged and not worth the cost of what we paid. "

"Small pool area. Rooms were dated. They put us in a different room then we reserved and I had to push to get us in the correct type. After that it was ok. "

"Old run down hotel. WiFi at dialup speed. TV had just a few channels. "

"Great property, beautiful pool, areas of the complex were empty. - Just hope they do not put you next to an area that is under construction. Checked in for three nights. Literally next to construction happening between 9 and 5 am. Not just banging, but pretty much non-stop hammer drilling the entire day. When asked for a chance to move, was told nothing is available. Why would you put a customer literally one floor above the work area? No discount offered no other sorry offered - full price. If it was not prepaid i would have left. "