Hawley Castle Hotels

"The room was clean and spacious. Had to go to the 3rd floor for the ice machine which should have been advised at the front desk upon checkin."

"One of the most pleasant hotels stays I’ve ever had. Remarkably clean, very modern. They even provided ear plugs in the room for sleeping since they are located on a busy street- I thought that was a nice touch. The only thing that would have improved our stay was if there had been better protein options at breakfast. "

"Great breakfast "

"Had a nice time"

" We were nervous about this booking and honestly would have backed out if we could have. The reservation was non-refundable by the time we investigated reviews, and after reading the reviews so close to our travel date, we just decided to go for it. I’m happy we did. The reviews for this place are definitely unfair. In fact, it’s kinda outrageous because our experience was pretty close to a 5/5! From the moment we arrived, the staff at check-in were friendly, helpful, and professional. They have concierges available to answer questions and make recommendations, and they really do a great job. Shantell at Guest Services was absolutely amazing—super helpful, warm, and went above and beyond. Check-in was easy, payment was straightforward, and we had no issues accessing our unit. We had a renovated room. Yes, the flooring is inexpensive and there were a few spots of chipped paint, but none of that bothered us or was even an issue and certainly nothing that would keep me from staying here again. The unit was spacious, the bathrooms were clean, and the rooms were very nice. The mattresses are standard and basic inexpensive hotel grade but they did the job. The kitchen area was clean and well-stocked with utensils, mugs, plates, and bowls. We used paper goods, but everything you’d need is there. Awesome"

"Was very nice clean n friendly decorated beautfil "

"The service, "

"Room was clean when I got there "

"Everything excellent "