4/10 Poor
Veronica K.
May 20, 2024
My Birthday celebration with Family
The property was absolutely gorgeous, but i did find some issues that i thought were not taken care of and could have been avoided and addressed prior to our arrival. The outdoor address post was on the ground from a previous incident and not inspected or fixed prior to our arrival. Found lots of stains on the carpet in master bedroom and other bedrooms as well. The air conditioning was an issue during our entire stay and communicated with management. A technician arrived the next day to try to get it taken care of, but due to the nature of our personal business, by the time the technician arrived, we (my husband) had already taken care of the issue multiple times in the attic because the temperature in the house was getting hotter by the minute @78 degrees. The kitchen pots and pans and additional kitchen ware need some updating. The pillows in all the bedrooms were very worn out and need some updating. The water feature in the pool and the bubblers were not working and was communicated to management as well. We also found lots of debris in the bottom of the pool in addition to glasses from a previous rental. All this debris was quickly stirred up and made the pool dirtier as my family and i tried to enjoy the outdoors. The outdoor patio furniture was not cleaned and found lots of debris and dead bugs from days prior. I was disappointed with management as we felt the property was just not cleaned and or addressed or ready for our arrival. Very disappointed!!
Veronica K.
Stayed 2 nights in May 2024