“I got to The Rockley 2 hours early. The staff was very accommodating to me. When I got to my room I was in ahh the room was immaculate. The colours everything about it was beautiful. Staff was very friendly. I will definitely be coming back.”
“The rooms were clean. The staff was excellent. Provided great information on things that were happening off the resort arranged transportation to get there.”
“The resort is amazing rooms top tier clean and newly renovated no cheap hardware here marble and brass. Needs nice an elevated for pole pole we need accessibility’s and necessary accommodation. Breakfast was fresh daily with special additives of the native foods. Staff was very nice and patient I love this island and love staying at the Colony. I will return soon.”
“Very cool property with peacocks! Rooms were disconnected from each other which gave a condo-like feel. Very quiet while I was there. Staff were great and helpful in coordinating transportation and giving recommendations for what to do during my stay.”
“We had a wonderful stay at the Royalton! Our room and the entire property were clean and well maintained, and the view from our room was beautiful. The beach was also very nice, with minimal panhandlers trying to sell things, which made it easy to relax and enjoy the surroundings.
The only area that could use some improvement was the service speed. Food and drinks were a little slow at times, both in the restaurants and with butler service. That said, the resort was fairly quiet this time of……
“If check-in time is 3:00 p.m., the rooms should be ready and available for guests at that time. I checked in at 3:12 p.m., yet the room assigned to me was not ready. I was only able to access my room at 3:57 p.m., nearly an hour after the stated check-in time.
This is unacceptable and does not meet the standard of service I would expect. Guests should not have to wait this long for a room after the official check-in time.”