I have rate this hotel to an excellent because as soon as you arrive the staff is there to guide you and help you with everything they were wonderful understanding.this hotel was beautiful nice and quiet and it's located in a great location.
Traveller from Fort Lee N J
Overlooking the Neptune Fountain and its quiet plaza, this regal Madrid hotel lies opposite the Prado and Thyssen-Bornemisza …More
The staff at Urban were very friendly and helpful, with the feeling that not only was nothing too much trouble, but they were enjoying their jobs. Urban is well-placed for all the major sites in the city, but also provides a haven of calm and elegance when the noise and traffic get too much. The free glass of champagne on check-in was very welcome! The rooftop terrace provides a pleasant oasis in the open air, with a pool for those brave enough to try the chilly waters.
Traveller from Portsmouth UK
This luxury hotel is 150 meters from the Congress of Deputies and 500 meters from Puerta del Sol. Just a few minutes away …More
We had a wonderful welcome at check in by David, a glass of Cava whilst we checked in was great after our journey. David spoke very good English and was polite and knowledgeable.
We did not subscribe to daily buffet breakfast at 25 Euro/p/p, instead opted for a la carte which gave us more flexibility to try other places. From the a la carte we could select various options, eg for 10 Euros each we could have : orange juice,fruit salad, coffee, eggs/bacon and toast/marmalade. This was excellent value and served to our table, we did not have to do the dreaded hotel toaster challenge, it was all done for us.Result!
Hotels rooftop bar was reopened after refurb. during our stay, pleasant area for a drink although new staff at launch can only improve.
Hotel is in brilliant location adjacent to Pl del St Ana and Pl del Angel with a plethora of eating places and bars/ outside terraces. Weather was fantastic (high 20's) so we spent most of our time outside under the shaded terraces.
Easy walks to the Prado (10mins), Thyssen (10mins), Pl Mayor (15mins) and Palacio Real (25mis). We did not need to use Metro or buses.
Hop on/off bus not wonderful, commentary is poor but still worthwhile for a day for routes 1&2, you wont need second day.
Prado was impressive but we would also recommend Palacio Real (book skip the line in hotel) - stunning, and Monasterio las Descalzas Reale - limited access (live convent) but absolutely amazing - hidden gem worth seeking out. Stunning Rubens tapestries
Traveller from Ammanford
Right in the heart of Madrid, this hotel is close to dining, nightlife, art, culture, shopping, museums (Prado …More