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Hard Rock Hotel Madrid

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Rock Star Suite | Down comforters, minibar, in-room safe, desk
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Rock Star Suite | Terrace/patio
Terrace/patio

Overview of Hard Rock Hotel Madrid

VIP Access

Hard Rock Hotel Madrid

4.5 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
Ronda de Atocha 17, Madrid, 28012

Explore the area

  • Popular LocationPuerta del Sol19 min walk
  • Popular LocationPlaza Mayor20 min walk
  • Popular LocationGran Via Street14 min drive
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)25 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Madrid

Located in Arganzuela neighborhood, Hard Rock Hotel Madrid is connected to a rail/subway station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's attractions include Madrid Zoo Aquarium and Royal Botanical Garden. Cava Baja and Madrid Wax Museum are also worth visiting.
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Map

What's nearby

  • Museo Nacional Centro de Arte Reina Sofía - 1 min walk
  • Prado Museum - 12 min walk
  • Puerta del Sol - 19 min walk
  • Plaza Mayor - 20 min walk
  • Gran Via Street - 14 min drive

Getting around

  • Madrid (XOC-Atocha Train Station) - 5 min walk
  • Estación del Arte - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive

Restaurants

  • El Obrador de Goya - 4 min walk
  • O Pazo de Lugo - 2 min walk
  • Burger King - 2 min walk
  • Cafeteria Pando - 2 min walk
  • Atocha Tandoori - 5 min walk

About this property

Hard Rock Hotel Madrid

4.5-star luxury hotel near Gran Via Street
Puerta del Sol and Plaza Mayor are located near Hard Rock Hotel Madrid, which provides a poolside bar, a terrace, and designer stores on site. The onsite restaurant, Sessions, features pool views. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Other perks include:
  • A seasonal outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), concierge services, and a porter/bellhop
  • Tour/ticket assistance, multilingual staff, and wedding services
  • A gift shop, a 24-hour front desk, and luggage storage
Room features
All 161 rooms have comforts such as pillow menus and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Down comforters and free cribs/infant beds
  • Bathrooms with rainfall showers and free toiletries
  • 49-inch Smart TVs with digital channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:30 AM–11:00 AM on weekends; EUR 25 for adults and EUR 12.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • GMT+1
  • RT60
  • Sessions

Things to do

  • 24-hour gym
  • Designer stores
  • Seasonal outdoor pool

Family friendly

  • Free crib
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Toothbrush and toothpaste on request

Entertainment

  • 49-inch Smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Similar properties

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Madrid
Madrid
Arganzuela
Arganzuela
4 star
4 star
Guest rating 4.5+
Guest rating 4.5+
Business friendly
Business friendly
Pet friendly
Pet friendly
Air conditioned
Air conditioned
Hotel
Hotel

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 25 2022 to April 1 2023 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 24 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 12.5 for children
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 11:00 AM to 7:00 PM

Property is also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Frequently asked questions

Does Hard Rock Hotel Madrid have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 11:00 AM–7:00 PM. The pool will be unavailable from October 25 2022 to April 1 2023 (dates subject to change).

How much does it cost to stay at Hard Rock Hotel Madrid?

As of Mar 24, 2023, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Madrid on Mar 26, 2023 start from $177.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Madrid pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 per room) with a maximum weight of up to 24 lbs per pet. There's a fee of EUR 50 per pet, per stay. Service animals are exempt from fees.

What time is check-in at Hard Rock Hotel Madrid?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hard Rock Hotel Madrid?

Check-out is at noon.

Where is Hard Rock Hotel Madrid located?

Located in Arganzuela, this luxury hotel is within a 15-minute walk of Museo Nacional Centro de Arte Reina Sofía, El Retiro Park, and Prado Museum. Puerta del Sol and Plaza Mayor are also within 1 mi (2 km). Estación del Arte is only a 5-minute walk and Lavapies Station is 7 minutes.

Can I cancel my reservation for free at Hard Rock Hotel Madrid and receive a full refund?

Yes, Hard Rock Hotel Madrid offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel Madrid cancellation policy on our site for more details about any exclusions or requirements.

Hard Rock Hotel Madrid Reviews

Hard Rock Hotel Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 435 out of 562 reviews" "
" "10 - Excellent 77%
Rating 8 - Good. 86 out of 562 reviews" "
" "8 - Good 15%
Rating 6 - Okay. 24 out of 562 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 12 out of 562 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 5 out of 562 reviews" "
" "2 - Terrible 1%

9.7/10

Cleanliness

9.5/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mark, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great location close to the train station and major museums. The staff was very friendly.
Stayed 3 nights in Mar 2023

4/10 Poor

Jed, Thorpe Willoughby

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No rooftop bar.....not mentioned prior to booking on expedia....it was the main attraction and reason for booking. Room did get upgraded but was very small so didnt have the wow factor i expected after visiting other Hard Rock hotels.
Stayed 3 nights in Mar 2023

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Metro station very close and you can visit all the best places by Metro/Subway. Some of the principal attractions are at a walkable distance. Very clean. Friendly staff.
Stayed 2 nights in Mar 2023

10/10 Excellent

marygrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Lovely staff, clean amenities. Close to Park Retiro and El Prado. I would stay here again on my return to Madrid!
Stayed 2 nights in Mar 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was outstanding. To the moment we were received till the moment we left. Food was great. Cleanliness was great. 5 out of 5 stars
Stayed 3 nights in Mar 2023

6/10 Okay

gabriela

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It is an o.k property. Rooms are smaller than usual, at least the one I paid for. People in the front desk are amicable but dont go the extra mile to make you feel welcome or special. We had just come feom Barcelona where an even upper scale hotel made a big deal about my husband's 50th bday (free champagne, room upgraded, etc). Here they didnt even mention it and they knew bc I have sent an rmail in advance. I feel like it was an o.k overall experience but nothing special and considering the price of the rooms I believe anybody has better options all around that area. If you are looking for a clean, overpriced room near Atocha station this is a good bet.
Stayed 3 nights in Mar 2023

10/10 Excellent

Roberto Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mark, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location is great! A very nice hotel and would highly recommend.
Stayed 3 nights in Mar 2023

10/10 Excellent

ANAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, walking distance to Atocha. Friendly staff, good amenities
Stayed 2 nights in Feb 2023

General hotel information

Highly Rated Amenities
Comfortable Beds & Great Location
Star Rating
4.5
Address
Ronda de Atocha 17, Madrid
Location
Madrid