Juana Diaz Vacations from $567

Due to the ice freezes that were expected in our home town, we had to make different travel arrangements. I booked it through Expedia and contacted the hotel several days ahead of time to try to change the date of our stay to the next week. Expedia even tried contacting them to see if they would change it. They could’ve easily switched it to another day. We weren’t even asking for our money back just change the date. A business that cares so little about guest satisfaction doesn’t need business apparently. There are plenty of great places to stay in San Juan. I’d look at others.

The room was clean for the most part and very spacious. One of my issues were with the lack of towels and the towel for your feet after a shower, which we got on our 5th day. Also, my biggest issue with the room. The carpet needs a good cleaning. It gave the room a musty smell. The staff was courteous and very attentive. No complaints there. My last complaint is the hotel's parking. It's very unfortunate to have to pay $25 dollars a night for parking. You would hope it's included with the stay. But no, that's not the case.

Everything was great the staff was friendly the rooftop was beautiful the bar/restaurant amazing i would definitely stay there again

First receptionist was sort of rude maybe is their culture. But the worse was the room my closest is bigger one small night stand, no room for even the suitcase. What really bothered me all the rules they place on the room. Can’t use washcloths to clean face gave us two small packets to wipe face but were dry or get charge $35, can’t flush paper on toilet get fine to unclog, there were so many rules but the worse was the room look like they were doing construction on it. Not happy at all. The room was $210 per night.