“Très bon établissement, très pratique, avec un bon parking , bien situé. Le petit déjeuné vaut le coût. Le personnel est très sympathique, avec juste un bémol. Attention pour les non- anglophones, si vous avez déjà payé votre réservation, n’hésitez pas à insister pour bien faire comprendre que la chambre a été payée.”
“Hotels.com with the hotel have some payment issue. When I check in the hotel front desk staff said that i need to pay for this trip, however, I already fully paid when i booked the hotel. After check and clarified she confirmed already received my payment. And I called to Hotel.com the staff request me to pay again for the hotel and refund my previous payment with Hotel.com due to some payment issue between Hotel.com and the Hotel. But is it the issue of customer why i have to do that.
Also……
“Initially, because of a flight cancellation, we could not arrive on the date of the 3-day reservation. I tried to contact the hotel, but the AI phone attendant just took me in circles, suggesting I use their app to modify my reservation...Which didn't work because the reservation was made through Expedia. So friends in the town of Leek went directly to the hotel and confirmed that the room was paid for and would be kept empty until we arrived the following day... except the following day, the……
