“I want to acknowledge the efforts of Adriana, Kaycee, and Marina at the front desk, who were kind and tried their best to assist us despite the chaotic circumstances. Kaycee was particularly commendable for acknowledging a significant safety failure during our initial check-in. However, the manager, Briana, lacked empathy, making our stay miserable. This hotel should not be represented by a person who lacks management skills. Her behavior is unacceptable.”
“I want to acknowledge the efforts of Adriana, Kaycee, and Marina at the front desk, who were kind and tried their best to assist us despite the chaotic circumstances. Kaycee was particularly commendable for acknowledging a significant safety failure during our initial check-in. However, the manager, Briana, lacked empathy, making our stay miserable. This hotel should not be represented by a person who lacks management skills. Her behavior is unacceptable.”
Sara