落叶松山

No sign on the building should have prepped us… The front desk was unmanned. There was a sign stating to call a room # for assistance. We did so and after a few minutes a rep arrived, sat down and asked “reservation?” No greeting. I provided our name, she said “ID.” I gave her ID. Next was “CC or cash for deposit”. No explanation of amount, simply “CC or cash.” She printed a paper, wrote an X and pushed it at me. I asked “Do you need a signature?” A clipped “yes”. My career has been in customer service and I was astounded at this “first customer impression.” So much so that I asked her name: Hannah. Hannah is better suited for a non-customer facing job. On a bright note, the room was clean. The toilet did not function well and the shower was slow to drain, but that’s not a maid issue (other than reporting to maintenance). Complimentary in-room coffee was nasty, but the machine appeared to be clean (always do a self clean too; don’t ask why, take my word and just do it). There was only one small soap. If you decide to book, bring along a shower soap. The “complimentary lobby coffee” was a machine which appeared unused in months. Checkout was worse than Hannah. The man was extremely inconvenienced at our ringing him to the desk at 10:00AM. He irritated me so I requested a receipt to simply inconvenience him. Yeah, whatever. You (almost) get what you pay for; it was clean. Don’t know the name of the place as the sign was covered. There was an Under New Management sign.

This is a very comfortable and clean hotel, we will come again next time

好