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Overview of Castleton Hotel

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Reception
Soundproofing, iron/ironing board, free cribs/infant beds, free WiFi
Soundproofing, iron/ironing board, free cribs/infant beds, free WiFi
Soundproofing, iron/ironing board, free cribs/infant beds, free WiFi
Soundproofing, iron/ironing board, free cribs/infant beds, free WiFi

Castleton Hotel

3 out of 5
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Parking Available
  • Laundry
  • Housekeeping
  • 24/7 Front Desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Social distancing

Explore the area

    Popular LocationHyde Park5 min walk
    Popular LocationKensington Gardens6 min walk
    Popular LocationMarble Arch14 min walk
    AirportLondon (LHR-Heathrow)43 min drive

Choose dates to view prices

  • Single Room (1 single bed)

    Room amenities

    • 108 sq ft
    • Sleeps 1
    • 1 Twin Bed
    More detailsSingle Room (1 single bed)
  • Twin Room

    Room amenities

    • 151 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsTwin Room
  • Double Room

    Room amenities

    • 151 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsDouble Room
  • Triple Room

    3.8/5 guest room rating

    Room amenities

    • 194 sq ft
    • Sleeps 3
    • 1 Double Bed and 1 Twin Bed
    More detailsTriple Room
  • Deluxe Double Room

    Room amenities

    • 151 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsDeluxe Double Room
  • Quadruple Room

    Room amenities

    • 237 sq ft
    • Sleeps 4
    • 1 Double Bed and 2 Twin Beds
    More detailsQuadruple Room
  • Deluxe Twin Room

    5/5 guest room rating

    Room amenities

    • 151 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsDeluxe Twin Room
  • Deluxe Triple Room

    Room amenities

    • 215 sq ft
    • Sleeps 3
    • 1 Double Bed and 1 Twin Bed
    More detailsDeluxe Triple Room

About this area

London

Located in London's London City Centre neighborhood, Castleton Hotel is in the city center and near a metro station. The area's natural beauty can be seen at Hyde Park and Kensington Gardens, while Madame Tussauds Wax Museum and Natural History Museum are popular area attractions. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium or Emirates Stadium. Guests appreciate the hotel's convenience to public transportation: Paddington Underground Station is just steps away and Lancaster Gate Underground Station is 6 minutes by foot.
Popular Location

What's nearby

  • Hyde Park - 5 min walk
  • Kensington Gardens - 6 min walk
  • Marble Arch - 14 min walk
  • Baker Street - 17 min walk
  • Madame Tussauds Wax Museum - 19 min walk

Getting around

  • Paddington Underground Station - 2 min walk
  • London Paddington Station - 3 min walk
  • AirportHeathrow Airport (LHR) - 43 min drive

Restaurants

  • La Tazza — 3 min walk
  • Sloe — 3 min walk
  • Bonne Bouche — 4 min walk
  • Ask — 4 min walk
  • Angelus — 4 min walk
View in a map

About this property

Castleton Hotel

3-star London hotel in London City Centre, walk to Hyde Park
This smoke-free hotel features self parking, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite. All rooms are soundproofed and offer free WiFi and hair dryers. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also find coffee makers and showers.
Castleton Hotel offers 46 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (GBP 20 per day)
  • Limited onsite parking

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • Chinese
  • English
  • Hindi
  • Italian
  • Lithuanian
  • Polish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board (on request)
  • Phone
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid passport or ID copy.

Renovations and closures

This property is closed from March 24 2020 to June 1 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Secured self parking fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parcel deliveries will not be accepted and will be returned to sender.

Property is also known as

Castleton Hotel
Castleton Hotel London
Castleton London
Hotel Castleton
Castleton Hotel London, England
Castleton Hotel Hotel
Castleton Hotel London
Castleton Hotel Hotel London

Frequently asked questions

Can I cancel my reservation for free at Castleton Hotel and receive a full refund?
Yes, Castleton Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Castleton Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Castleton Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Castleton Hotel?
Self parking is available for GBP 20 per day. Limited spots are available.
What time is check-in at Castleton Hotel?
Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Castleton Hotel?
Check-out is at 11 AM.
Where is Castleton Hotel located?
Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Oxford Street and Marble Arch are also within 15 minutes. Paddington Underground Station and London Paddington Station are within a 5-minute walk.
3.2
Rating 5 - Excellent. 63 out of 668 reviews
5 - Excellent 9%
Rating 4 - Good. 218 out of 668 reviews
4 - Good 33%
Rating 3 - Okay. 213 out of 668 reviews
3 - Okay 32%
Rating 2 - Poor. 118 out of 668 reviews
2 - Poor 18%
Rating 1 - Terrible. 56 out of 668 reviews
1 - Terrible 8%

3.5/5

Cleanliness

3.6/5

Staff & service

2.9/5

Amenities

3.0/5

Property conditions & facilities

3/5 Okay

Traveled with group
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness
Good thing: near the Hyde park! I know that the lower price matches worse condition and I knew what I was paying for, but, please, change the carpet in the room. I could not walk without shoes, because the carpet looks dirty. No slippers, no bathrobe...
Stayed 4 nights in Mar 2020

1/5 Terrible

Business traveler
Sad face IconDisliked: Cleanliness, property conditions & facilities
I will never stay again and don’t recommend it to anyone
Stayed 5 nights in Mar 2020

2/5 Poor

Happy face iconLiked: Room comfort
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Stay - Not Clean
Disappointing room in terms of cleanliness and room preparation. The toilet still had toilet paper in it, a mug in the room had a thick amount of white soap in the bottom, the bin had rubbish in it, the cup paper disposable coasters were yellow and discolored (reused and not replaced), the kettle had old water in it. There was also no internal lock or safety chain on the inside of the door. Finally we did not like that we had to leave our room key with reception each time we left our room.
Stayed 2 nights in Mar 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible experience!
manager doesn’t care about customers ! never again
Stayed 1 night in Feb 2020

2/5 Poor

Business traveler
Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
Website doesn't show how rundown the hotel is
While the staff is friendly and professional, this hotel is terribly run down and doesn't match the pictures on the web. Additionally, future guests should be aware there is no working elevator - it needs to be completely replaced - and the stairs are very narrow and steep.
Stayed 2 nights in Jan 2020

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