DoubleTree by Hilton London - Greenwich

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Hypo-allergenic bedding, in-room safe, desk, soundproofing
Hypo-allergenic bedding, in-room safe, desk, soundproofing
Hypo-allergenic bedding, in-room safe, desk, soundproofing

Overview of DoubleTree by Hilton London - Greenwich

DoubleTree by Hilton London - Greenwich

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Catherine Grove, London, England, SE10 8FR

Explore the area

  • Popular LocationNational Maritime Museum17 min walk
  • Popular LocationQueen's House18 min walk
  • Popular LocationCutty Sark19 min walk
  • AirportLondon (LHR-Heathrow)70 min drive

Choose dates to view prices

About this area

London

DoubleTree by Hilton London - Greenwich is located in Greenwich, a neighborhood in London, and is in the historical district and near a metro station. Cutty Sark and National Maritime Museum are cultural highlights, and some of the area's notable landmarks include Old Royal Naval College and Queen's House. Check out an event or a game at O2 Arena, and consider making time for Royal Observatory, a top attraction not to be missed. Guests love the hotel's quiet location.

What's nearby

  • Greenwich Market - 16 min walk
  • National Maritime Museum - 17 min walk
  • Queen's House - 18 min walk
  • Cutty Sark - 19 min walk
  • Royal Observatory - 3 min drive

Getting around

  • Deptford Bridge DLR Station - 4 min walk
  • Greenwich Station - 8 min walk
  • Heathrow Airport (LHR) - 70 min drive

Restaurants

  • O1 — 1 min walk
  • Kitcho by Ajiichiban — 3 min walk
  • The Golden Chippy — 3 min walk
  • Zeytin Restaurant — 3 min walk
  • Panda Panda — 6 min walk

About this property

DoubleTree by Hilton London - Greenwich

4-star London hotel in Greenwich, near Greenwich Market
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, self parking, and 24-hour room service are onsite. All 146 soundproofed rooms feature free WiFi and 24-hour room service. Flat-screen TVs, coffee makers, and free bottled water are among the other amenities available to guests. Housekeeping is available on request.
DoubleTree by Hilton London - Greenwich offers 146 accommodations with laptop-compatible safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 20.00 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 19.00 per person
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • 24-hour room service

Things to do

  • 24-hour fitness center

Family friendly

  • Free cribs/infant beds
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Reception hall

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: GBP 20
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 4 to May 17:
  • Bar/Lounge
  • Dining venue
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 19.00 per person (approximately)
  • Self parking fee: GBP 20.00 per night
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, sofa beds, and onsite parking
This property accepts Visa, Mastercard, American Express, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 18 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Greenwich Mercure
Greenwich Mercure London
London Greenwich Mercure
London Mercure Greenwich
Mercure Greenwich
Mercure Greenwich Hotel
Mercure Greenwich Hotel London
Mercure Greenwich London
DoubleTree Hilton London Greenwich
Mercure London Greenwich England
Mercure London Greenwich Hotel
Greenwich Hotel London
DoubleTree Hilton Greenwich
DoubleTree by Hilton London - Greenwich Hotel
DoubleTree by Hilton London - Greenwich London
DoubleTree by Hilton London - Greenwich Hotel London

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 529 out of 971 reviews
5 - Excellent 54%
Rating 4 - Good. 349 out of 971 reviews
4 - Good 36%
Rating 3 - Okay. 56 out of 971 reviews
3 - Okay 6%
Rating 2 - Poor. 17 out of 971 reviews
2 - Poor 2%
Rating 1 - Terrible. 20 out of 971 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean modern room with comfortable bed
Stayed 13 nights in Aug 2021

3/5 Okay

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms tidy and good size, clean etc. However service is not good enough. Breakfast is a simple tick sheet for the items you want. The first night the staff lost my sheet. When I asked where my breakfast was, two staff members told me I didn't complete a sheet and offered to get me one, which was very disappointing. The people I was staying with didn't receive all items ticked either, which happened on both mornings. My mother's room was also not ready until 1 hour after the advertised time. No compensation was offered. Overall wish we had stayed at a premier inn and not spent the extra money here.
Stayed 2 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building - in pleasant quiet spot. Clean. Good breakfast but felt sorry for rushed staff at breakfast
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2021

2/5 Poor

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many hotels in the last 5 years. This was by far the worst hotel I have ever stayed in. If I had not been travelling for 12 hours and got in at 10.30pm I would have left. From the moment we arrived the service was poor. We were provided no information about the location and things to do in the surrounding area. Bad service too an extent can be accepted if the property itself is amazing. However, this was far from the case. The room was not clean which is a given for any property. The shower had mould in it which shows that cleaning had not been consistent for a long time. Needless to say I did not have a shower. The sink was cracked, the bath was peeling and the things I saw in the sink almost made me sick. I travelled to 4 different hotels before arriving at this hotel and all were excellent. I'm always fair and put forward a balanced review but I honestly saw no positives. I wanted to leave as soon as I could. This is not a cheap hotel, my suite cost around £230 which is similar to the properties I normally stay in. The price does not match the quality. I could provide pictures to back up all the views. Very very disappointed. I will never ever go to a hilton ever again.
Stayed 1 night in Aug 2021