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Overview of The Colonnade

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Premium bedding, minibar, in-room safe, desk
28-inch flat-screen TV with cable channels, TV, iPod dock
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available
  • Bar
  • Room Service

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Personal protective equipment

Explore the area

    Popular LocationHyde Park3 min drive
    Popular LocationMarble Arch3 min drive
    Popular LocationKensington Palace16 min drive
    AirportLondon (LHR-Heathrow)43 min drive
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  • Deluxe Room

    4.3/5 guest room rating

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed
    More detailsDeluxe Room
  • Classic Double Room

    Room amenities

    • 129 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Double Room
  • Suite

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 3
    • 1 Queen Bed
    More detailsSuite
  • Club Room

    Room amenities

    • 183 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More detailsClub Room
  • Junior Suite

    Room amenities

    • 301 sq ft
    • Sleeps 3
    • 1 Queen Bed
    More detailsJunior Suite

About this area

London

Located in London's Paddington neighborhood, The Colonnade is near a metro station. Queensway and Oxford Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Madame Tussaud's Wax Museum and ZSL London Zoo. Natural History Museum and Science Museum are not to be missed. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Guests love the hotel's location for the sightseeing. It's also convenient to public transportation: Warwick Avenue Underground Station is just steps away and Maida Vale Underground Station is 9 minutes by foot.
Visit our London travel guide
Popular Location

What's nearby

  • Hyde Park - 3 min drive
  • Marble Arch - 3 min drive
  • Oxford Street - 3 min drive
  • Natural History Museum - 7 min drive
  • Kensington Palace - 16 min drive

Getting around

  • Warwick Avenue Underground Station - 1 min walk
  • London Paddington Station - 15 min walk
  • AirportHeathrow Airport (LHR) - 43 min drive

Restaurants

  • Polo Terrace — 1 min walk
  • The Quince Tree — 4 min walk
  • Kateh — 4 min walk
  • The Summerhouse — 4 min walk
  • Warwick Castle — 4 min walk

About this property

The Colonnade

Victorian London hotel in Paddington, near Queensway
A restaurant, a bar/lounge, and a coffee shop/café are available at this hotel. WiFi in public areas is free. Additionally, 24-hour room service, a meeting room, and a 24-hour front desk are onsite. All 43 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as refrigerators and coffee makers. Free WiFi and iPod docks are standard, as are flat-screen TVs with cable channels.
The Colonnade offers 43 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 28-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Continental breakfast available for a fee daily 7 AM–10 AM: GBP 7.50 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Family friendly

  • Babysitting/childcare (surcharge)
  • Refrigerator

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • Bulgarian
  • Czech
  • English
  • Estonian
  • Farsi
  • Filipino
  • French
  • German
  • Hebrew
  • Hindi
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Slovak
  • Spanish

Business services

  • 1 meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 28-inch flat-screen TV
  • Cable channels
  • DVR
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 40 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 25 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 7.50 per person (approximately)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Rollaway bed fee: GBP 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Colonnade Hotel London
Colonnade London
The Colonnade London England
The Colonnade London Hotel London
The Colonnade Hotel London
The Colonnade Hotel London
The Colonnade London England
The Colonnade Hotel
The Colonnade London
The Colonnade Hotel London

Frequently asked questions

Can I cancel my reservation for free at The Colonnade and receive a full refund?
Yes, The Colonnade offers free cancellation on select room rates, because flexibility matters! Please refer to The Colonnade cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Colonnade?
As of Nov 30, 2020, prices found for a 1-night stay for 2 adults at The Colonnade on Dec 6, 2020 start from $51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Colonnade pet-friendly?
No, pets are not allowed at this property.
What time is check-in at The Colonnade?
Check-in is from 2:00 PM - anytime. Early check-in is available for a fee of GBP 20 (subject to availability).
What time is check-out at The Colonnade?
Check-out is at 11 AM. Late check-out is available for GBP 20 (subject to availability).
Where is The Colonnade located?
Located in Paddington, this boutique hotel is within 2 mi (3 km) of Queensway, Hyde Park, and Kensington Gardens. Oxford Street and Regent's Park are also within 2 mi (3 km). Warwick Avenue Underground Station is only a 2-minute walk and Maida Vale Underground Station is 9 minutes.
3.6
Good
5 - Excellent
256
4 - Good
362
3 - Okay
167
2 - Poor
108
1 - Terrible
93

3.8/5

Cleanliness

3.9/5

Staff & service

2.5/5

Amenities

3.4/5

Property conditions & facilities

2/5 Poor

Business traveler
Happy face iconLiked: Staff & service, amenities
Sad face IconDisliked: Cleanliness, property conditions & facilities
I was disappointed with this stay and wouldn't stay in this hotel again. I booked an economy room so I didn't expect it be luxury but just simple comfortable accommodation, in actual fact the shower barely worked - just a trickle coming out of it, the kettle didn't work at all and the room was overall not clean looking - the shower curtain was dirty for example. I was switched rooms at this point and the second room was only slightly better but still I had issues with the keycard not working. The room that I stayed in was a good size but the hotel needs to only book out rooms that are actually suitable for guests to stay in: clean rooms with working appliances and a working shower
Stayed 2 nights in Aug 2020

2/5 Poor

Business traveler, Traveled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even given Covid -19, there seems no excuse for no towels in the bathroom; a shower which did not work; a wash hand basin where the water faucet failed; a room where the electric key system had broken and required a staff member to open the room each time (dangerous if young children were in the room and no one could get in).Thanks to Covid-19, I assume, the room was not touched during my stay, but no mention was made of this when I arrived. The property is in need of major investment for it to be an acceptable hotel. Great shame in a fine location.
Stayed 2 nights in Aug 2020

1/5 Terrible

Business traveler
Happy face iconLiked: Room comfort
Sad face IconDisliked: Staff & service, property conditions & facilities
Disappointing
I spent two nights and there was no room cleaning for the second night, which was disappointing because the rooms smell a bit old as it’s an ancient building. The bed was comfortable. The staff seemed unprepared and unprofessional. One was wearing flip flops and putting his feet on the desk. I had an issue with my car at their car park, which was extremely overpriced (£20 a night) as it is so small and narrow that you can only park the cars on a straight line. As my car was parked behind another, I had to leave my keys at the reception, trusting they would take very good care of it. However, the receptionist gave my car keys to a random guest so he could move my car from behind his. Unfortunately he scratched the side of my car and didn’t take any responsibility for it.
Stayed 2 nights in Jun 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience from A to Z everything spot on and better than expected. Excellent
Stayed 1 night in Jun 2020

5/5 Excellent

Business traveler, Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Unique. In a lovely location. Bedroom was periodic but fits well with the general decor of the Hotel. Cleanliness - excellent. I will book this hotel again.
Stayed 1 night in Jun 2020

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