Lower Matecumbe Key Vacations from $483

Not worth the stay. Went to the pool, couldn’t even get a lounge chair in the three days i was there because people were buying day passes to use the pool and. They were rude and nasty people and they took up space that the hotel guests couldn’t use when we paid a lot to stay at the hotel. Go somewhere else.

The hotel lost water

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Hotel staff was friendly and provided excellent customer service. Froy at Collins restaurant made the birthday celebration memorable by helping us with personal touches to celebrate. Food at Collins was amazing and everyone enjoyed the stay at the Loews. We will definitely return!

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....