“Signs up saying staff will be back soon during main time of check out. No one to be found. Apparently no noise policy at night. No notification they put me in a room that has a spotlight in it. My room was lit all night. Miserable experience. Very bummed. I should have done more research about the area. My friends from Hendersonville were concerned that I was staying there. Side note, very outdated and smelled like mildew and past water damage.”
“We checked in fairly late, but the person at the front desk seemed to be either new or just helping. When she gave the room keys and I asked where the room was all she could tell me was that it was that way and pointed didn't offer any parking suggestions. We did the online check-in and even though it said everything went through that I just had to stop at the front desk to get the keys. They said my card for the incidentals didn't go through and they charged another card and then it in fact did……
“1. I booked a room online, which stated there were no additional fees. However, upon check-in at the hotel, they demanded an extra fee for processing check-in!
2. Every morning from 8 to 9 a.m., when you're still asleep, a strange man with a full beard vigorously knocks on your door! And when you refuse to get up, he even unlocks your door without your consent! When I asked him why, he didn't provide a reasonable explanation! He kept asking if I had thirty dollars, and if I wanted to exchange……