2/5 Poor
Verified traveler
Business traveler, Traveled with family
4 May 2021
Disliked: Staff & service, amenities
Water was hard. Went through 3 Zero Water filters for drinking because the water tasted terrible. Smelled Chlorine and made my skin irritated. We had minimal cooking materials. I had to buy a new frying pan to cook anything. We had 2 bowls for three people. I was told they would have to search through housekeeping to find another. We ended up using the measuring cup. Had to ask for clean towels. I guess they expected you to use the same washcloth everyday. Gross. We had to take out our own trash because they said they only provided housekeeping once a week. The housekeeper did give us extra towels when we caught her in the hall as we were going out. She was the only staff that was exceptional. We had to ask for coffee to make in our rooms and ended up buying our own. Worst aspect was we had told them we were there for a hospitalization. They refused to give us the discount for a whole week and we were charged the full price. We were there 20 days due to complications. I would never stay there again. I even reported that their website stated they gave discounts for hospitalizations AND for Covid 19 workers. Both my daughter, who had the hospitalization, and I are Critical Care Nurses and have been taking care of Covid patients for the last year...without adequate PPE...placing our lives at stakes. I hope they remember that when they are drowning in their secretions from the overwhelming inflammatory response. At least they always wore masks...but then it was a policy I assume.
Stayed 12 nights in Apr 2021