Palacio de los Duques Gran Meliá - The Leading Hotels of the World

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Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Terrace/Patio

Overview of Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • -hour vacancy between guest room stays
  • Hand sanitizer provided
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013

Explore the area

  • Popular LocationRoyal Palace of Madrid5 min walk
  • Popular LocationPuerta del Sol8 min walk
  • Popular LocationPlaza Mayor9 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)17 min drive

Choose dates to view prices

About this area

Madrid

Located in Madrid, Palacio de los Duques Gran Meliá - The Leading Hotels of the World is in the city center and near a metro station. Royal Theatre and Royal Palace of Madrid are cultural highlights, while Plaza de Oriente is a notable landmark. Madrid Zoo Aquarium and Madrid Amusement Park are also worth visiting. Guests love the hotel's location for the sightseeing.

What's nearby

  • Royal Theatre - 2 min walk
  • Plaza de Oriente - 4 min walk
  • Royal Palace of Madrid - 5 min walk
  • Puerta del Sol - 8 min walk
  • Plaza Mayor - 9 min walk

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 17 min drive

Restaurants

  • Dos Cielos Madrid — 1 min walk
  • Corona Royal Gallery — 1 min walk
  • Café de Chinitas — 2 min walk
  • La Bola Taberna — 2 min walk
  • El Mollete — 2 min walk

About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Luxury Madrid hotel in Madrid Centro, near Royal Theatre
This smoke-free hotel features 3 restaurants, a full-service spa, and 2 bars/lounges. WiFi in public areas is free. Additionally, a health club, a poolside bar, and a coffee shop/café are onsite. All 180 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers 180 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Thai Room has 3 treatment rooms including rooms for couples. Services include Thai massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Stay Safe with Meli� (Meli�)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (EUR 35 per day)
  • Electric car charging station on site
  • Offsite parking available (EUR 35 per night)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:00 AM: EUR 35 per person
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Croatian
  • English
  • French
  • German
  • Italian
  • Norwegian
  • Portuguese
  • Spanish
  • Swedish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead

Entertainment

  • 49-inch LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 35 per person (approximately)
  • Valet parking fee: EUR 35 per day
  • Nearby parking fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Palacio de los Duques Gran Meliá
Gran Melia Palacio de los Duques Leading Hotels of the World
Gran Meliá Palacio de los Duques Leading Hotels of the World

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 348 out of 404 reviews
5 - Excellent 86%
Rating 4 - Good. 43 out of 404 reviews
4 - Good 11%
Rating 3 - Okay. 8 out of 404 reviews
3 - Okay 2%
Rating 2 - Poor. 5 out of 404 reviews
2 - Poor 1%
Rating 1 - Terrible. 0 out of 404 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service. The staff go an extra mile to make sure everything is excellent. Our concierge Lucas spent with us close to 2 hours trying to book hard to get last minute tickets to Barcelona.
Stayed 3 nights in Oct 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, spacious rooms and full concierge service available, staff is great!
Stayed 6 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulously located hotel offering five star service and facilities. The staff were all so friendly and I will definitely return asap. my first trip to Madrid in fifteen years and couldn't have stayed in a better place. Breakfast was a highlight too. superb buffet. Thank you!
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great services and location. Much nicer than the other 5 star accommodations in Central district. Need to do something to permanently ban the pigeons from the beautiful patio and rooftop terrace. It’s unpleasant to have them underfoot and getting onto the tables. Wonderful stay!
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, great location and the hotel staff were brilliant, so helpful.
Stayed 1 night in Aug 2021