Choose dates to view prices

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Photo gallery for Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Front of property
Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Terrace/patio

Overview of Palacio de los Duques Gran Meliá - The Leading Hotels of the World

UNESCO Sustainable Travel Pledge

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

5.0 star property

9.6/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013

Explore the area

  • Popular LocationRoyal Palace of Madrid5 min walk
  • Popular LocationPuerta del Sol8 min walk
  • Popular LocationPlaza Mayor9 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)25 min drive

Room options

About this area

Madrid

Palacio de los Duques Gran Meliá - The Leading Hotels of the World is located in Madrid Centro, a neighborhood in Madrid, and is near a metro station. Royal Theatre and Thyssen-Bornemisza National Museum are cultural highlights, and some of the area's notable landmarks include Plaza de España - Princesa and Royal Palace of Madrid. Madrid Wax Museum and Royal Botanical Garden are also worth visiting. Guests love the hotel's location for the sightseeing.

What's nearby

  • Royal Theatre - 2 min walk
  • Plaza de Oriente - 4 min walk
  • Royal Palace of Madrid - 5 min walk
  • Puerta del Sol - 8 min walk
  • Plaza Mayor - 9 min walk

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive

Restaurants

  • Café de Chinitas - 2 min walk
  • La Bola Taberna - 2 min walk
  • El Mollete - 2 min walk
  • Topolino - 3 min walk
  • De María Ópera - 3 min walk

About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

5-star luxury hotel near Gran Via Street
A short walk from Plaza Mayor and Puerta del Sol, Palacio de los Duques Gran Meliá - The Leading Hotels of the World provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Indulge in a Thai massage, a body wrap, and a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature local cuisine and more. Free in-room WiFi is available to all guests, along with a garden and a library.
Other perks include:
  • A seasonal outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Free newspapers, massage treatment rooms, and an elevator
  • Concierge services, meeting rooms, and smoke-free premises
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 180 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes. Guest reviews highly rate the comfortable rooms at the property.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Rainfall showers, designer toiletries, and hair dryers
  • 49-inch LED TVs with premium channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of the Leading Hotels of the World.

Languages

Arabic, Croatian, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Measures to reduce infection (Spain)
Follows standard cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (EUR 35 per day)
  • Electric car charging station on site
  • Offsite parking available (EUR 35 per night)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:00 AM: EUR 35 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Dos Cielos Madrid
  • Corona Royal Gallery
  • Tea Corner
  • Montmartre Restaurant

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead

Entertainment

  • 49-inch LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: EUR 35 per person (approximately)
  • Valet parking fee: EUR 35 per day
  • Nearby parking fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal outdoor pool opens in May
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Frequently asked questions

Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at Palacio de los Duques Gran Meliá - The Leading Hotels of the World on Nov 27, 2022 start from $378.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palacio de los Duques Gran Meliá - The Leading Hotels of the World pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Valet parking is available for EUR 35 per day.

What time is check-in at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Check-in is from 3:00 PM - anytime.

What time is check-out at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Check-out is at noon.

Where is Palacio de los Duques Gran Meliá - The Leading Hotels of the World located?

Located in Madrid Centro, this luxury hotel is steps from Plaza de España - Princesa and Royal Theatre. Plaza de Oriente and Royal Palace of Madrid are also within 10 minutes. Opera Station and Santo Domingo Station are within a 5-minute walk.

Can I cancel my reservation for free at Palacio de los Duques Gran Meliá - The Leading Hotels of the World and receive a full refund?

Yes, Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers free cancellation on select room rates, because flexibility matters! Please refer to Palacio de los Duques Gran Meliá - The Leading Hotels of the World cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.6

Exceptional

Rating 10 - Excellent. 409 out of 477 reviews" "
" "10 - Excellent 86%
Rating 8 - Good. 52 out of 477 reviews" "
" "8 - Good 11%
Rating 6 - Okay. 11 out of 477 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 5 out of 477 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 0 out of 477 reviews" "
" "2 - Terrible 0%

9.7/10

Cleanliness

9.7/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Excellent

Jennifer
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff beautiful property
Stayed 1 night in Nov 2022

10/10 Excellent

Edward, Wyndmoor
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is an attractive, modern, well-run facility in the heart of Old Madrid (the Opera is a block away). The staff is enthusiastic and very helpful on getting around in Madrid. Rooms are comfortable and well-appointed, with one small,and one significant reservation (below). Breakfast is plentiful, and the one dinner we had in-house was excellent. The small reservation relates to the fact that the wall between the bedroom and bathroom is glass, a very odd design. Fortunately, there is a curtain, so you don't have to watch your partner in the tub. The major reservation is the cable TV system which frankly is a disaster. In fact, there are TWO systems, each with its own controller. One seems to be a hotel system which has limited programmes -- the only English speaking programme is Al-Jazzera ! The other seems to be a commercial system which lists lots of channels, many of which are not in fact operative. That was the room -- it was worse in the gym where nothing worked. A serious blemish on what was otherwise a very enjoyable stay.
Stayed 3 nights in Oct 2022

10/10 Excellent

Iain
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent throughout. Reception, front door and portering staff were very welcoming and efficient at both check in and check out. Rooms were well kept and comfortable. Bar and restaurant staff are also very friendly. The hotel is very conveniently located but still quiet. The Thai massage centre was good but the hotel pool is small and was closed in low season.
Stayed 9 nights in Oct 2022

10/10 Excellent

Mary
Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Great staff, wonderful dining, amazing breakfast! Highly recommend! Also, in a perfect area of Madrid within walking distance to many lovely sites.
Stayed 3 nights in Sep 2022

10/10 Excellent

Steve
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times on vacation and EVERY member of the staff has always been so nice and cordial. The restaurant is still excellent with great service. I had several encounters with Hector up front and he was exceptional, very friendly and eager to help.
Stayed 5 nights in Sep 2022

10/10 Excellent

Ugo
Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
One of the most amazing hotel in Europe. Totally Alan level, I was very impressed with the amenities of the red level. Rooms are awesome, rooftop amazing and we ate At Montmartre which was excellent and the location in the garden is incredible. All in all the experience was outstanding.
Stayed 1 night in Aug 2022

10/10 Excellent

michael
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel ! Customer service is second to none ! Beautiful rooms, centrally located but very quiet. We highly enjoyed the use of Red Lounge.
Stayed 4 nights in Aug 2022

10/10 Excellent

Theresa
Traveled with family and small children
Liked: Cleanliness, staff & service
Definitely one of the best properties that I have stayed. I have stayed at least 3 times. The rooms are comfortable and trendy. Location is very central but at the same time quiet. Will be back.
Stayed 2 nights in Aug 2022

10/10 Excellent

Adriana
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente! Great location, Great breakfast! Todo fue excelente! 5 estrellas
Stayed 3 nights in Aug 2022