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Room was so clean Halley who got it ready did a great job and Linda our house keeper was amazing ! We will definately stay again when we are in the area ! All the staff was pleasant, so happy with our stay

Beautiful hotel located in a fantastic village. Staff was friendly and helpful

Nice hotel

I highly recommend staying here if you are visiting the area! Yes, you can stay at a motel for half the cost, but the experience is unique and well worth it. Rooms are beautifully staged and breakfast was amazingly delicious. Although, it was very difficult to contact the property before hand. So start calling as early as you can if you need to make any arrangements.

This is a beautiful hotel. Our king suite was so very nice. Having a top rated restaurant right there was amazing and the breakfast next morning was delicious and well stocked. I can't wait to visit again and take some other family members. My husband said he would drive the 3 hours from where we live just to stay at the hotel and dine at Russells. That is saying something because he is not a traveler. The Christmas decorations were so very festive. We were there for a wake and memorial service...

Fabulous. I booked based on the high review and this place didn’t disappoint. Completely renovated. My room was well appointed. Bathroom brand new. New carpet. Bed was comfortable. My room choice featured a small refrigerator and coffee maker. I parked right outside my room. Area was safe. Newly paved parking lot. Lots of food options in the area.

Thanks

It was very clean quiet nothing bad to say about the stay

A

The hotel and breakfast were good; the service was exceptional! They went above and beyond to help me. I needed a windshield wiper replaced and could not do it myself; the person happily came out and assisted me. This was much needed as the dreary weather would have been treacherous without properly working wipers.

Very nice

Stay was as expected. Lots of room to sleep all four of us on two Queens and a sleeper sofa. Its been a couple of years since we have been in a Springhill suites but it appears that they have remodeled the bathrooms and we love the new look, except that the sliding door does not have a lock, which some people will not like.

We were so pleasantly surprised when we arrived at the hotel. We travel to Buffalo often, family and our daughter is in college there. We have stayed in many hotels in the area but none were as charming, beautifully designed, clean, and had a staff that was available for anything you needed. The lobby is like being in someones beautifully decorated living room. Our room was lovely with a very comfortable bed and a small living room wtth a pull out sofa. Thanks for the candy when we arrived...

We loved this hotel! 10 minutes from the airport with a free shuttle (although we could only use it one way because of the hours). The staff were all so friendly. The room was clean and comfortable. Breakfast variety was nice. The sausage could have been cooked a little better and we would have preferred individual yogurts over the bowl.

This hotel is spacious, clean, reasonably priced, conveniently located and has everything you need! The pool is clean and staff is friendly and attentive. Great value

We just loved this property due to the location from the airport. The hotel itself was just great. From its complimentary breakfast, little game section it had for your children and family entertainment, it's separate computer area, it's indoor pool, laundry room for guest.

We stay every time we travel from Buffalo airport.

Wow. The staff and breakfast could not be beaten. This might date the experience, but they were COVID conscious while extending warmth and care at every turn. They displayed a number of "pardon the renovations" signs and emails, but we never saw a single disruption to the structure. The rooms must have been updated recently because they were lovely and clean feeling.

Beautiful property and location. Geese, ducks and swans are everywhere upon arrival. The desk staff (Carolyn ) and manager (Barb) were more than welcoming. Glimpses of zebra as you enter the parking area. The room is adjacent to the gift shop and restaurant. There are people everywhere during park hours. Safari disembarksation just outside your door !Otherwise the room is clean and comfortable. Of mention, there's no window at ALL in the room. There's nowhere to sit except the bed.