“The staff were super friendly and the check in process was fantastic especially since we arrived particularly late due to a delayed flight. The hotel itself is dated but cute. The downside is the water. They are on a well so the water has a sulfur smell. Due to the sulfur smell we cut our stay short but the staff was understanding and accommodating.”
“When you pull up it is a little questionable. But the room was clean and perfect for our overnight stay. Located perfectly to attend the McHenry Music Festival. And the price was fantastic”
“Our room smelled strongly of cigarettes.
I was double charged by the property and have struggled for over a week to get a manager to call me back to process the refund. Most of the time my calls aren’t even answered.
My experience has turned from disappointment in the quality of the hotel to absolute frustration at the customer service.”