Middle Grove Chalets

"I think the front desk staff was good, but my room smelled a little weird, the entryway light wasn’t working, there was one glass and no ice bucket, and definitely hadn’t been vacuumed - there were chip crumbs under the desk, and toenail clippings next to the bed, which I didn’t see until the morning when the room was brighter. While the price was good, the cleanliness of the room wasn’t."

"This is a very nice and clean place to stay the room was extra clean. I love stay again and again. And the casino is on the 1st floor."

"The hotel is in a good location. It was a nice place to stay as a stopover. And it was clean."

"Clean room great breakfast "

"I love the Queensbury. I just wish there was more shelving in the bathroom as there is no where to place any thing."

"Beautiful hotel!!! Great staff!! Perfect place to stay. Right in the heart of town!!"

"Had a fantastic stay here, wonderful welcome from Brian on the front desk, and also a complimentary upgrade to a suite which was a very nice surprise. All the staff were great and the hotel is lovely. Enjoyed the gym and the indoor pool area. Good location to explore lovely Saratoga Springs for our short stopover on the way to NYC."

"This property is not close enough to downtown Saratoga Springs to be this expensive off season. I paid $170 for one night, and the room was just flat out depressing. Old, loud AC and heating system, and there really is NO hospitality at this location. The TV was fixed on the wall and the only place you could see it was to sit at a computer table. If you were on the couch or in the bed good luck! My real issue was how stressful it was to check in after driving almost 5 hours to get there. After paying for the room up front in a nonrefundable situation, I was asked for my ID which I gave her and then expected to get my keys. But NO. The desk clerk wanted my CC for incidentals, and I did not have it on me, because...my room had already been paid. She had to call her manager who told her to tell me I had to leave $150 with the desk clerk who had already refused to give me a written receipt if in fact I could leave the deposit in lieu of the CC. After speaking with the GM I realized she had no idea that the information on the Expedia site made no mention of the CC required at check-in. She said she never speaks to them, and they are not in the country anyway!!!! This is what happens when people have no business being in management get promoted. The GM finally said I could leave a smaller deposit, so I did still no receipt. This morning the day clerk was not too happy to see me being clued in to the situation no doubt. Terrible."

"Staff was wonderful, rooms were clean and well appointed, and the location was perfect!"