“Old, dated, dirty (probably original) carpet. Paint peeling badly. Limited outlets. You could either plug in the lamp or the TV. When we arrived both the TV and microwave were unplugged. Three light bulbs were burnt out and there was a hole in the desk chair. If you swung the bathroom door shut and let go, it stopped. Tried two luggage carts and both had one flat tire. “Breakfast” was either a waffle (only one waffle maker) or cereal. Coffee was limited and had to remind staff to refill it.……
“No deadbolt and the door latch mechanism was missing from the jamb. Had to rely on the latch in the door to catch in the open hole in the jamb. There was a security swing latch that barely closed. There was food and candy wrappers on the floor in the corner next to the bed. Walked across the floor barefoot and had to clean my feet before putting socks on. Shower head coming out of the wall and spout pulled away from the wall.”
“Hotel lobby was very clean but our room was filled with stink bugs (counted at least 10 visible) and TV did not work. We called the front desk (which they seem to not believe us) and came to room to validate our concerns. We were told they have a stink bugs problem that they couldn’t control and verified….. yes the TV was broken ( turned on with sound but no picture). Staff ended up changing our room with NO Bugs and a working TV.”
“The room was in disrepair/unfinished, bed linens did not look clean, television did not have reception. We did get rest but staff and cleanliness, and amenities could definitely be better..”
“Our room was extremely quiet and clean. We enjoyed the breakfast every morning. There was parking available. Check in is at 3 so try and not get there too early.
Unfortunately I had to go to an Urgent Care but the staff recommended one very near and Walmart was really near to get my prescription. If I was ever in the area again I'd definitely stay there. It's not in the middle of everything like most are.”
“Couldn’t take a shower water was scalding hot. Wouldn’t adjust and also internet password was incorrect so we had no internet. Has ok breakfast options.
Good location with Applebees, chik-fil-a other dining options.
Wouldn’t recommend.”
“This hotel should not have the star reviews it has, hence, why I chose it! There was only one woman working at the check-in counter. She was doing the best she could especially considering the fact that there was a long line to check-in. While waiting a couple in front of us finally got their room only to return a few minutes later saying that the room wasn't cleaned yet! It was 9pm! When we finally got our room and got in, it was musty smelling, everything felt damp and I could not walk……
“The hotel was great. My room was very nice. The bed was more comfortable than some very expensive hotels that I have stayed at.
The staff members were all great. There are many dining options nearby. There is plenty of free parking.
This hotel is very convenient with regard to access to the highway.
I would highly recommend this hotel when comparing to the other hotels in the area and in Beckley, WV. This hotel is very nice and affordable.
Thank you for a wonderful stay.”