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Reviews of Hotel Universel Montreal

3.5 out of 5
Hotel Universel Montreal
5000, Rue Sherbrooke Est, Montreal, QC

Reviews

8.4

Very Good

Rating 10 - Excellent. 458 out of 1002 reviews" "
" "10 - Excellent 46%
Rating 8 - Good. 357 out of 1002 reviews" "
" "8 - Good 36%
Rating 6 - Okay. 119 out of 1002 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 37 out of 1002 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 31 out of 1002 reviews" "
" "2 - Terrible 3%

8.5/10

Cleanliness

8.8/10

Staff & service

8.1/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
extremely dirty hotel. Beds were overly used, sheets were stained and the bathroom was absolutely disgusting. Specifically, there are sliding doors in the bathroom… if you close the door once in the bathroom you will see all of the bathroom toilet splash on the glass. So gross. When we arrived the first room we were given it had a horrible smell we, had to change rooms. We tried to have breakfast in the hotel. There are no healthy options. Dirty plates left on the tables, will not return- do not recommend.
Stayed 2 nights in Jun 2023
Response from Zahura Reza on Jun 8, 2023
Hello Lori, We thank for choosing to stay at Hôtel Universel Montréal on your last trip to the city. We are sorry to learn that your stay left you disappointed. Please accept the entire team's deepest apologies. Rest assured that a follow-up regarding the issues you raised is currently being done. Please get in touch with me to discuss this further and see if we can do something for you.  You can call me or email me. All the infromations are on our website since Expedia doesnt let us add personal information in the comments. As for the restaurant, a manager will definetly be informed of the situation. Your comments are being taken into account and changes will be made to improve the situation. The Hotel Administration

8/10 Good

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient. Our stay was a very good experience. Thank you
Stayed 2 nights in Jun 2023
Response from Zahura Reza on Jun 8, 2023
Hello Nelly, Thank you for taking the time to leave a review about your recent experience. We are happy to see that you had a pleasant stay. As for the restaurant, rest assured that a manager will be informed of the situation. We apologize for all the inconvenience experienced there. Sincerely, Management

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property is near park, botanical center, Olympique park, and shopping. Be careful, nearby restaurants are out of business. Service in the hotel restaurant was inconsistent and slow. Staff was otherwise very helpful.
Stayed 2 nights in Jun 2023
Response from Zahura Reza on Jun 8, 2023
Hello Kevin, Thank you for taking the time to leave a review about your recent experience. We are happy to see that you had a pleasant stay. As for the restaurant, rest assured that a manager will be informed of the situation. We apologize for all the inconvenience experienced there. Sincerely, Management

10/10 Excellent

Zipporah Genoveva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but the area is inconvenient. The staff was great!
Stayed 3 nights in May 2023
Response from Zahura Reza on Jun 5, 2023
Dear Zipporah Genoveva, Thank you for taking the time to share your comments regarding your recent experience. We are happy to hear that you had an excellent stay at our establishment in Montreal. On behalf of our team, we hope to have the opportunity to welcome you back to our establishment. Best regardsThe front desk

10/10 Excellent

Emily

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really liked this hotel, very convenient location for what my group needed, check in and check out was very easy and the hotel were very nice and accommodating
Stayed 2 nights in May 2023
Response from Zahura Reza on Jun 1, 2023
Dear Emily, Thank you for taking the time to share your comments regarding your recent experience. We are happy to hear that you had an excellent stay at our establishment in Montreal. On behalf of our team, we hope to have the opportunity to welcome you back to our establishment. Best regards

10/10 Excellent

Sebas

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay Amazing
Stayed 4 nights in May 2023
Response from Zahura Reza on Jun 1, 2023
Dear Sebas, Thank you for taking the time to share your comments regarding your recent experience. We are happy to hear that you had an excellent stay at our establishment in Montreal. On behalf of our team, we hope to have the opportunity to welcome you back to our establishment. Best regards

8/10 Good

Angela

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall had a good stay. We came this weekend for a festival at the olympic park which the hotel was perfect as it was right beside it. The only downfall is if you wanted your room cleaned you had to call the front desk 24 hours before, which we did and no one came. The sheets were dirty when we got there as well. Outdoor pool was closed (not indicated on website). Otherwise my stay was good.
Response from Zahura Reza on Jun 1, 2023
Dear Angela, Thank you for taking the time to share your comments regarding your recent experience. We are happy to hear that you had an excellent stay at our establishment in Montreal. Concerning the dirty sheets and cleaning demand, we are really sorry for the inconvenience. Rest assured, we will follow up with the situation. On behalf of our team, we hope to have the opportunity to welcome you back to our establishment. Best regards

8/10 Good

Sandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, walka le to my destination, comfortable bed, great staff.
Stayed 1 night in May 2023
Response from Zahura Reza on Jun 1, 2023
Dear Sandy, Thank you for taking the time to share your comments regarding your recent experience. We are happy to hear that you had an excellent stay at our establishment in Montreal. On behalf of our team, we hope to have the opportunity to welcome you back to our establishment. Best regards

8/10 Good

ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Zahura Reza on May 24, 2023
Bonjour Ray,Merci d'avoir pris le temps de laisser une note a propos de votre récente expérience au sein de notre établissement. Nous sommes heureux de voir que vous avez passé un agréable séjour. Nous espérons vous revoir dans de meilleures circonstances pour que vous puissiez pleinement profiter de nos installations.Bonne journée,L'équipe de la réception

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, property conditions & facilities
Had a great stay and staff were amazing!
Stayed 3 nights in May 2023
Response from Alexandre Pantalacci on May 23, 2023
Hello Emily,Thank you for taking the time to review your stay with us. We are glad to see that you had a plesant stay and enjoyed our services. We hope to see you again n the future.Have a nice day,The front desk team

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
It was very expensive but I liked the stay, only complaint is that I bought the highest quality room and it didn’t have a 4K or Smart TV but apart from that I rate it 9.5/10 would definitely stay there again
Stayed 1 night in May 2023
Response from Alexandre Pantalacci on May 21, 2023
Hello Elijah,Thank you for taking the time to review your stay with us. We are happy to see that you had a plesant stay with us and hope to see you again in the future.Have a nice day,The front desk team

2/10 Terrible

Aletha

Stayed 1 night in May 2023
Response from Zahura Reza on Jun 9, 2023
Bonjour Aletha, Merci d'avoir pris le temps de laisser un commentaire a propos de votre récent séjour. Nous sommes désolés si nous n'avons pas pu être a la hauteur de vos attentes .N'hésitez pas a nous contacter si nous pouvons faire quelque chose pour vous. Bonne journée, L'équipe de la réception

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Room was clean. Staff was friendly. A little on the noisy side.
Stayed 2 nights in May 2023
Response from Alexandre Pantalacci on May 5, 2023
Hello James,Thank you for taking the time to review your stay with us. We are happy to see that you had a plesant stay with us. As for the noise we will work on reducing that issue. We still hope however to see you again in the future.Have a nice day,The front desk team

10/10 Excellent

Andrea

Stayed 3 nights in Apr 2023
Response from Alexandre Pantalacci on May 23, 2023
Bonjour,Merci d'avoir pris le temps de laisser un commentaire a propos de votre séjour. Nous sommes heureux de voir que tout c'est bien passé et espérons vous revoir prochainement.Bonne journée,L'équipe de la réception

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, clean and comfortable.
Stayed 1 night in Apr 2023
Response from Alexandre Pantalacci on Apr 27, 2023
Hello Craig,Thank you for taking the time to leave a review about your stay. We are happy to see that everything went well and we hope to see you again.Have a nice day,The front desk team

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Nice location next to Stade saputo
Stayed 1 night in Apr 2023
Response from Alexandre Pantalacci on Apr 20, 2023
Hello Jason,Thank you for taking the time to leave a note and a review about your stay. We are happy to see that you enjoyed your stay with us and hope to see you again in the future.Have a nice day,The front desk team

2/10 Terrible

W

Stayed 1 night in Apr 2023
Response from Alexandre Pantalacci on May 7, 2023
Bonjour W,Merci d'avoir pris le temps de laisser un commentaire a propos de votre récent séjour. Nous sommes désolés si nous n'avons pas pu être a la hauteur de vos attentes. Nous allons travailler a améliorer notre service.Bonne journée,L'équipe de la réception

10/10 Excellent

???

Stayed 1 night in Apr 2023
Response from Alexandre Pantalacci on May 5, 2023
Bonjour,Merci d'avoir pris le temps de laisser un commentaire à propos de votre récent séjour. Nous sommes heureux de voir que tout c'est bien passé et nous espérons vous revoir prochainement.MerciBonne journée,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed. Nice staff.
Stayed 2 nights in Apr 2023
Response from Pantalacci Alexandre on Apr 13, 2023
Hello Éric,Thank you for taking the time to review your stay with us. We are happy to see that you had a pleasant stay with us. I'll let ou team know about your great comments. We hope to see you again.Have a nice day,The front desk team

10/10 Excellent

Zhaoqin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk is very helpful. The room is generally neat. We had a nice stay there.
Stayed 1 night in Apr 2023
Response from Pantalacci Alexandre on Apr 8, 2023
Hello Zhaoqin,Thank you for taking the time to review your stay with us. We are glad to see that you had a pleasant stay wih us. We hope to see you again in the future.Have a nice day,The front desk team

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Alexandre Pantalacci on Apr 27, 2023
Bonjour Martin,Merci d'avoir pris le temps de laisser une note a propos de votre séjour. Nous sommes heureux de voir que tout c'est bien passé et nous espérons vous revoir prochainement.Bonne journée,L'équipe de la réception

8/10 Good

Marc Antoine Remi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, clean, convenient location, short walk away from the metro with a great view of the Olympic village and stadium. The bathroom on the other hand are small. The toilet is located in the separate room with the shower with no sound proofing whatsoever. Something to keep in mind if the purpose of your trip involves romance.
Stayed 3 nights in Mar 2023
Response from Pantalacci Alexandre on Apr 8, 2023
Hello Marc-Antoine,Thank you for taking the time to review your stay with us. We will work to improve on the bathroom. He hope that you had a plesant stay with us and will come back in the near future.Have a nice day,The front desk team

8/10 Good

Christina

Stayed 1 night in Apr 2023
Response from Alexandre Pantalacci on Apr 27, 2023
Bonjour Christina,Merci d'avoir pris le temps de laisser une note a propos de votre séjour. Nous sommes heureux de voir que tout c'est bien passé et nous espérons vous revoir prochainement.Bonne journée,L'équipe de la réception

10/10 Excellent

Danny

Stayed 1 night in Mar 2023
Response from Pantalacci Alexandre on Apr 20, 2023
Bonjour Danny,Merci d'avoir pris le temps de laisser une excellente note a propos de votre séjour. Nous sommes heureux de voir que tout c'est bien passé et espérons vous revoir prochainement.Bonne journée,L'équipe de la réception

6/10 Okay

Aleksandar

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
-We were given keys to a room that was a dirty mess, so I had to go back to the lobby & wait in line all over again to explain the issue. The concierge was apologetic & said "I hope this one is clean," as she handed me another room key. The 2nd room was clean -The 1st major problem I noticed about the room is that the bathroom doors do not close let alone lock. It's a sliding door and there is about an inch gap where it does even not meet the wall because of a design flaw with the tile trim along the base of the wall. Also, there is no exhaust fan. Absolutely no privacy. It is the worst hotel bathroom I have ever seen in my life. I had read reviews speaking to the bathroom door issue, but I thought I could avoid it because I paid extra for a "Prestige" room. -Next day for breakfast we called in our order. We were told there is no room service so we'd have to pick up our food. That was no problem. My husband came back to our room with our food and I noticed that two orders of toast were missing. I called the resto & they asked for our room number and said they'd bring it right up (I hadn't even asked them to do that). We waited 5, 10,15, 20 mins and they didn't come. My husband went down to the resto to inquire and they said "Ya sorry, we forgot what you said your room number is." The breakfast was overpriced and extremely bland. -Front desk is not helpful with recommendations. Use Google or Uber Eats for ideas. -PROS: close to major attractions, great heated pool, comfy beds
Stayed 2 nights in Mar 2023
Response from Alexandre Pantalacci on Mar 24, 2023
Hello Aleksandar,Thank you for taking the time to review your stay with us. We are sorry for the inconveniences related to the room. Rest assure that a follow up will be made with the housekeeping departement. As for the breakfast service we are sorry if the service was bellow average. The manager of the restaurant will be informed of the behavior of it's employees. We deeply care about our custommers hapiness and we do not tolerate such behavior.Have a nice day,The front desk team

8/10 Good

Dafne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and clean
Stayed 1 night in Mar 2023
Response from Front Desk on Mar 21, 2023
Dear Dafne, Thank you for taking the time to share your comments regarding your recent experience at Hotel Universel Montreal. We are happy to hear that you had an excellent stay at our establishment in Montreal. On behalf of our team, we hope to have the opportunity to welcome you back to our establishment.

10/10 Excellent

Lisa, Peabody

Stayed 3 nights in Mar 2023
Response from Pantalacci Alexandre on Apr 8, 2023
Hello Lisa,Thank you for taking the time to review your stay with us. We are happy to see that you had a pleasant stay with us and hope to see you again.Have a nice day,The front desk team

10/10 Excellent

Catalin, Gatineau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable.
Stayed 1 night in Mar 2023
Response from La réception on Mar 14, 2023
Cher Catalin,Merci d'avoir pris le temps de partager vos commentaires concernant votre récente expérience à l'Hôtel Universel Montréal. Nous sommes heureux d'apprendre que vous avez passé un excellent séjour dans notre établissement à Montréal. Au nom de notre équipe, nous espérons avoir l'opportunité de vous accueillir à nouveau dans notre établissement.

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Alexandre Pantalacci on Mar 11, 2023
Hello Rachel,Thank you for taking the time to review your stay with us. We are happy to see that you had a pleasant stay with us and hope to see you soon.Have a nice day,The front desk team

8/10 Good

Jacinthe

Stayed 1 night in Mar 2023
Response from La réception on Mar 10, 2023
Cher Jaccinthe,Merci d'avoir pris le temps de partager vos commentaires concernant votre récente expérience à l'Hôtel Universel Montréal. Nous sommes heureux d'apprendre que vous avez passé un excellent séjour dans notre établissement à Montréal. Au nom de notre équipe, nous espérons avoir l'opportunité de vous accueillir à nouveau dans notre établissement.

10/10 Excellent

lise

Stayed 3 nights in Mar 2023
Response from La réception on Mar 9, 2023
Cher Lise,Merci d'avoir pris le temps de partager vos commentaires concernant votre récente expérience à l'Hôtel Universel Montréal. Nous sommes heureux d'apprendre que vous avez passé un excellent séjour dans notre établissement à Montréal. Au nom de notre équipe, nous espérons avoir l'opportunité de vous accueillir à nouveau dans notre établissement.

10/10 Excellent

Pier-Gui

Liked: Amenities
Stayed 1 night in Feb 2023
Response from Alexandre Pantalacci on Apr 8, 2023
Hello Pier-Gui,Thank you for taking the time to review your stay with us. We are happy to see that you had a pleasant stay with us and hope to see you again.Have a nice day,The front desk team

4/10 Poor

Claude

Stayed 2 nights in Mar 2023
Response from Alexandre Pantalacci on Mar 4, 2023
Bonjour Claude,Merci d'avoir pris le temps de noter votre séjour. Nous sommes désolé de voir que votre séjour n'était pas a la hauteur de vos attentes.Bonne journée,L'équipe de la réception

6/10 Okay

Simon

Stayed 1 night in Feb 2023
Response from Alexandre Pantalacci on Mar 4, 2023
Bonjour Simon,Merci d'avoir pris le temps de noter votre séjour. Nous sommes heureux de voir que votre séjour c'est bien passé. Bonne journée,L'équipe de la réception

6/10 Okay

Khoi

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
The room is smaller than I expected. Bed and bathroom is not clean. I can feel dust under the bed sheet. Appliances in the room is old and broken. I complained they said will replace but never being done. Unexpected fee charged. I wouldn’t recommend this place to stay.
Stayed 2 nights in Feb 2023
Response from Alexandre Pantalacci on Feb 25, 2023
Hello Khoi,Thank you for taking the time to review your stay with us. I'm sorry that your stay wasn't as expected. Rest assure that I'll do a follow up with our housekeeping staff.As for the additional fees I haven't find anything on your invoice on my side. Please contact us to find the issue.Have a nice day,The front desk team

8/10 Good

Cynthia

Stayed 2 nights in Feb 2023
Response from Alexandre Pantalacci on Feb 25, 2023
Bonjour Cynthia,Merci d'avoir pris le temps de noter votre séjour au sein de notre hôtel. Nous sommes heureux de voir que votre séjour c'est bien déroulé et espérons vous revoir prochainement.Bonne journée,L'équipe de la réception

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Alexandre on Apr 19, 2023
Bonjour Kyle,Merci d'avoir pris le temps de laisser un commentaire a propos de votre récent séjour. Nous sommes heureux de voir que tout c'est bien passé et espérons vous revoir prochainement.Bonne journée,L'équipe de la réception

10/10 Excellent

stephane

Stayed 1 night in Feb 2023
Response from Alexandre Pantalacci on Feb 25, 2023
Bonjour Stéphane,Merci d'avoir pris le temps de noter votre séjour au sein de notre établissement. Nous sommes heureux de voir que votre séjour c'est bien déroulé et nous espérons vous revoir prochainement.Merci beaucoup,L'équipe de la réception

8/10 Good

Mario

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice environment. Nice staff.
Stayed 6 nights in Feb 2023
Response from Alexandre Pantalacci on Feb 19, 2023
Hello Mario,Thank you for taking the time to review your stay at our proprety. I will transmit your comment to our team. I'm sure they'll appreciate.Have a nice day,Front desk team

10/10 Excellent

Aïsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome and room was confortable. Our only comment is that we could not dine there on a monday (some options around though).
Stayed 1 night in Feb 2023
Response from Alexandre Pantalacci on Feb 19, 2023
Hello Aisha,Thank you for taking the time to review your stay at our proprety. I will transmit your comments to our team. I'm sorry that you couldn't dine at our restaurant the Toit Rouge and hope you could fine a decent alternative.Have a nice day,Front desk team

10/10 Excellent

Meryem

Stayed 2 nights in Feb 2023
Response from Alexandre Pantalacci on Feb 19, 2023
Hello Meryem,Thank you for leaving a postive review about your stay at our proprety. Hopping to see you soon.Have a nice day,The reception team

10/10 Excellent

Davenley

Stayed 2 nights in Jan 2023

8/10 Good

Manon

Stayed 2 nights in Jan 2023
Response from Alexandre Pantalacci on Feb 19, 2023
Bonjour Manon,Merci d'avoir pris le temps de noter votre séjour au sein de notre propriété. Nous sommes heureux de voir que ce dernier c'est bien passé.Bonne journée,L'équipe de la réception.

6/10 Okay

Rebecca

Stayed 1 night in Jan 2023
Response from Alexandre Pantalacci on Feb 19, 2023
Bonjour Rebecca,Merci d'avoir pris le temps de noter votre séjour.Bonne journée,L'équipe de la réception

10/10 Excellent

LOVE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jan 2023
Response from Alexandre Pantalacci on Feb 19, 2023
Hello,Thankl you for taking the time to review your stay with us. We are glad to see that you enjoyed your stay with us.Have a nice day,Front desk team

10/10 Excellent

Michele

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Inside pool area could you improvement. Not enough chairs in pool area and temperatures of water and room were uncomfortable
Stayed 1 night in Jan 2023
Response from Alexandre Pantalacci on Feb 19, 2023
Hello Michele,Thank you for taking the time to review your stay with us. I will give your comments about the pool to the appropriate departement. We are sorry to hear that the pool temperature of 80 farenheit wasn't to your liking.Have a nice day,The front desk team

6/10 Okay

erin

Business traveler
Liked: Amenities
The place is old. It smells kind of bad. There is not a lot of walkable places to eat.

4/10 Poor

Martin

Stayed 2 nights in Jan 2023

4/10 Poor

Brigitte Estelle

Liked: Cleanliness
Disliked: Amenities
The location and parking are convenient. The renovated premium rooms on the upper floors are very nice. The extremely noisy main/2nd floor rooms are to be avoided. While the restaurant is nice, it was never open for lunch, and it was mostly closed all day over the holidays (Dec 26, Jan 1, 2 and 3).
Response from Front Desk on Jan 15, 2023
Dear Brigitte , We are sorry to hear about the inconveniances concerning your stay at our hotel. We would like to thank you for taking the time to share your comments regarding your recent experience at Hotel Universel Montreal. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. On behalf of our team, we hope to have the opportunity to welcome you back to our establishment and be able to give you a better experience.Best regards,Hotel Universel Montreal

10/10 Excellent

German, BRONX

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very polite and respectful. This is my second time a this Hotel and I will repeat it. I really love this place.
Response from Front Desk on Jan 15, 2023
Dear German, Thank you for taking the time to share your comments regarding your recent experience at Hotel Universel Montreal. We are happy to hear that you had an excellent stay at our establishment in Montreal. On behalf of our team, we hope to have the opportunity to welcome you back to our establishment.Best regards,Hotel Universel Montreal