Mountainside Chalets

"Breakfast great"

"Wonderful staff. Great amenities. Be aware the elevators took forever and the line can get long. Beautiful clean rooms. "

"Good staff clean property "

"Hidden fees "

"Great location to all the main attractions. Only a few blocks from the Empire State Building. It’s about 30 minute walk north to Central Park and about the same south to Wall Street. Three different Subway lines with in a couple of blocks walk making the rest of the city easily accessible. Staff were very welcoming, polite and helpful. Over all condition of the hotel was nice. The room did need a little bit of maintenance; a bulb out in the bathroom and loose door handle. But the over all cleanliness was good. Bed was big and the mattress was soft but did sag a little in the middle but this didn’t really detract from the over all comfort. Mini fridge in the room was useful to store water bottles and other perishable items. The room also came with a hair dry which was also useful. Over all the stay was good and I would definitely stay there again. "

"the staff here is probably the most unfriendly in NY. The guys manning the front desk in the evening as well as the security personnel need a re-fresh in what it means to make guests feel welcome. the room is in need of a serious refresh and the carpets a deep clean, but thats easy enough to overlook for the price and location. It s the staff behaving like thugs that really makes this a hotel to absolutly skip. "

"Rooms are clean with amazing buffet breakfast ! "

"Clean rooms, staff was always friendly and courteous, express checkout is always a breeze, room service was quick. Only downside was the amount of time you have to wait for and little space inside elevators. There are 3 elevators, but basically only 2 work all the time as one is used also for service and they have to serve 40+ floors taking too much time sometimes to leave or get into your room. Besides this minor inconvenience, our time at this hotel was great and the location was ideal as it is close to several Subway stations. There is also a nice restaurant next to its entrance. "

"I stayed at the Hampton Inn because it was advertised as the closest airport to EWR. It is as the crow flies but not as the car drives. It is about a 15 minute drive. There is a 24 hour airport shuttle, which was another reason I chose this hotel, however, it drops you off at the Air Train and not at a terminal. As an older traveler, I could not handle the Air Train with my bags so I took an Uber. For this reason, I would not stay here again, but I would choose a hotel where the shuttle drops you off at a terminal. The hotel is also quite noisy as it faces a freeway on ramp as cars are accelerating all night up the ramp. The rooms themselves are lovely. Best designed hotel room I have ever seen, very dark, wall thermostat instead of controls on the window unit, great bedding, compartmentalized bathroom with the sink outside the bathroom, lots of hooks to hang your stuff and STREAMING ON THE TV so you can use your Netflix! all hotels should have streaming. Also since I left at 5am in the morning, I very much appreciated the grab and go breakfast of a bagel with peanut butter, cream cheese and jam plus a piece of fruit plus a bottle of water. Mostly two thumbs up for this excellent hotel. Except for the shuttle dropping you off at the Air Train, I would stay there again."