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Nairobi Serena Hotel

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Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Suite, Garden Area | View from room

Overview of Nairobi Serena Hotel

VIP Access

Nairobi Serena Hotel

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Kenyatta Avenue / Processional Way, Nairobi

Explore the area

  • Popular LocationKenyatta Mausoleum12 min walk
  • Popular LocationKenya Railway Golf Club18 min walk
  • Popular LocationKenyatta International Convention Centre8 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)27 min drive

Room options

About this area

Nairobi

Located in Nairobi, Nairobi Serena Hotel is connected to the convention center. Village Market and Thika Road Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Uhuru Park and Nairobi National Park. Traveling with kids? Consider Nairobi Railway Museum and American Embassy Memorial Garden. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Uhuru Park - 8 min walk
  • Kenyatta Mausoleum - 12 min walk
  • City Hall - 14 min walk
  • Kenya Railway Golf Club - 18 min walk
  • Kenyatta International Convention Centre - 8 min drive

Getting around

  • Syokimau Station - 23 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • Pointzero Cafe - 6 min walk
  • Mukutan Garden Café - 9 min walk
  • Pango Brasserie - 9 min walk
  • Bhandini - 10 min walk
  • Jia Yuan Shi Fu Restaurant - 10 min walk

About this property

Nairobi Serena Hotel

5-star luxury hotel connected to the convention center, rejuvenated in 2019
You can look forward to 18 holes of golf, a roundtrip airport shuttle, and a swim-up bar at Nairobi Serena Hotel. Tee up with amenities like golf caddies at this hotel. Indulge in a massage, a body scrub, and aromatherapy at the onsite spa. The onsite international cuisine restaurant, Cafe Magreb Restaurant, features brunch. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with a swim-up bar
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and 8 meeting rooms
  • Tour/ticket assistance, a 24-hour front desk, and free newspapers
  • Guest reviews speak highly of the helpful staff
Room features
All 199 individually furnished rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with designer toiletries and separate tubs/showers
  • 21-inch LCD TVs with premium channels
  • Childcare services, coffee/tea makers, and daily housekeeping

Languages

English, French, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Cafe Magreb Restaurant
  • The Pool Terrace and Bar
  • The Aksum Bar
  • The Mandhari Restaurant
  • H&S Pan-Asian Restaurant

Things to do

  • 18 holes of golf
  • Children's pool
  • Fitness center
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf caddy
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space (4844 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property - September 2019

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KES 10200.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 10200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Nairobi Serena Hotel?

As of Nov 30, 2022, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on Dec 4, 2022 start from $165.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nairobi Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nairobi Serena Hotel?

Self parking is free at this property.

What time is check-in at Nairobi Serena Hotel?

Check-in is from noon - midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM– midnight for a fee of 75%.

What time is check-out at Nairobi Serena Hotel?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Nairobi Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 4000 per person applies.

Where is Nairobi Serena Hotel located?

This family-friendly Nairobi hotel is located near the airport, within 1 mi (2 km) of Uhuru Park, University of Nairobi, and Nairobi Hospital. United Nations Office at Nairobi and Nairobi National Park are also within 9 mi (15 km).

Overall score and ratings

9.0

Wonderful

Rating 10 - Excellent. 133 out of 205 reviews" "
" "10 - Excellent 65%
Rating 8 - Good. 56 out of 205 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 12 out of 205 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 3 out of 205 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 1 out of 205 reviews" "
" "2 - Terrible 0%

9.4/10

Cleanliness

9.3/10

Staff & service

9.5/10

Amenities

9.1/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Alan
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and very helpful Property is beautiful
Stayed 1 night in Sep 2022

10/10 Excellent

James
Stayed 1 night in Aug 2022

10/10 Excellent

David
Stayed 3 nights in Aug 2022

10/10 Excellent

mary kay
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was was very courteous and helpful, the property is clean, spacious and inviting.
Stayed 2 nights in Jul 2022

10/10 Excellent

Elizabeth
Liked: Staff & service, amenities, property conditions & facilities
Wonderful, friendly and professional staff. Beautiful and clean resort. We loved it.
Stayed 2 nights in Jul 2022

10/10 Excellent

Kerste
Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional, very kind, helpful and professional
Stayed 3 nights in Jul 2022

8/10 Good

Haran
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very convenient business hotel, where I have stayed numerous times. I supposed to have gotten a VIP upgrade through Expedia but did not get that till a few hours before leaving (during a 5-day stay) when they dropped off some fruits and a bottle of wine.
Stayed 5 nights in Jul 2022

10/10 Excellent

Sara
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful with all aspects of our stay. The rooms were excellent, property very clean and the restaurant had a wide variety of options. I don’t think I would stay anywhere else in Nairobi because they wouldn’t measure up.
Stayed 2 nights in Jul 2022

10/10 Excellent

Daphne
Liked: Cleanliness, staff & service, amenities
Excellent service. Food was amazing.
Stayed 1 night in Jun 2022

8/10 Good

Nicolas
Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nairobi Serena was a very good choice of hotel and I enjoyed my stay.
Stayed 3 nights in Jun 2022