Nairobi Serena Hotel

Photo gallery for Nairobi Serena Hotel

Lobby
Outdoor pool
Outdoor pool
Outdoor pool
View from Room

Overview of Nairobi Serena Hotel

VIP Access

Nairobi Serena Hotel

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Kenyatta Avenue / Processional Way, Nairobi

Explore the area

  • Popular LocationKenyatta Mausoleum12 min walk
  • Popular LocationKenyatta International Convention Centre16 min walk
  • Popular LocationKenya Railway Golf Club16 min walk
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)19 min drive

Choose dates to view prices

About this area

Nairobi

Located in Nairobi, Nairobi Serena Hotel is connected to the convention center. Kenya Railway Golf Club and Royal Nairobi Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Nairobi Railway Museum and Giraffe Centre. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Central Park - 5 min walk
  • Uhuru Park - 8 min walk
  • Kenyatta Mausoleum - 12 min walk
  • Kenyatta International Convention Centre - 16 min walk
  • Kenya Railway Golf Club - 16 min walk

Getting around

  • Syokimau SGR Railway Station - 17 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 19 min drive

Restaurants

  • Cafe Magreb Restaurant — 1 min walk
  • The Pool Terrace and Bar — 1 min walk
  • Pointzero Cafe — 6 min walk
  • Mukutan Garden Café — 9 min walk
  • Pango Brasserie — 9 min walk

About this property

Nairobi Serena Hotel

Luxury hotel connected to the convention center in Nairobi with full-service spa
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. All 199 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and separate bathtubs and showers.
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • Children's pool
  • Fitness center
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf caddy
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Italian

Business services

  • Business center
  • Conference space (4844 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property - September 2019

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - midnight
Early check-in subject to availability
Early check-in fee: 75 percent of room rate
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: 75 percent of room rate
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 10200.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in fee: 75 percent of room rate (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out fee: 75 percent of room rate (subject to availability)
  • Rollaway bed fee: KES 10200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and Barclaycard; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 108 out of 172 reviews
5 - Excellent 63%
Rating 4 - Good. 48 out of 172 reviews
4 - Good 28%
Rating 3 - Okay. 12 out of 172 reviews
3 - Okay 7%
Rating 2 - Poor. 3 out of 172 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 172 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice and clean hotel. It exceeded my expectations. Enjoyed my stay here will recommend
Stayed 5 nights in Nov 2021

3/5 Okay

Traveled with family
Liked: Staff & service, amenities
There were ants all over the bed. Housekeeping tried to clean it but they kept coming back. Heated swimming pool was a welcome treat. Not all hotels in the city have them.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel proved to be very convenient as a base for our day tours. The rooms are spacious and every convenience is at your fingertips. The food was excellent quality and beautifully presented. The breakfast buffet is sumptuous. We truly enjoyed our 3 night stay and would definitely choose this hotel for a future stay.
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great spa service. Friendly staff.
Stayed 1 night in Sep 2021