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Overview of Nairobi Serena Hotel

Photo gallery

Outdoor pool
Outdoor pool
Outdoor pool
View from Room
Minibar, in-room safe, individually furnished, desk

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationUhuru Park10 min walk
    Popular LocationKenyatta Mausoleum12 min walk
    Popular LocationKenya Railway Golf Club16 min walk
    AirportNairobi (NBO-Jomo Kenyatta Intl.)34 min drive
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  • Deluxe Room

    4.7/5 guest room rating

    Room amenities

    • 301 sq ft
    • Sleeps 3
    • 1 Queen Bed
    More detailsDeluxe Room
  • Suite, Garden Area

    Room amenities

    • 2422 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuite, Garden Area
  • Business Suite

    Room amenities

    • 710 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsBusiness Suite
  • Superior Room

    5/5 guest room rating

    Room amenities

    • 237 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room
  • Executive Suite

    5/5 guest room rating

    Room amenities

    • 603 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Suite

About this area

Nairobi

Located in Nairobi, Nairobi Serena Hotel is connected to the convention center. Yaya Centre is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Giraffe Centre and AFEW Giraffe Centre. Traveling with kids? Consider Nairobi Railway Museum and David Sheldrick Elephant & Rhino Orphanage. Spend some time exploring the area's activities, including golfing.
Visit our Nairobi travel guide
Popular Location

What's nearby

  • Uhuru Park - 10 min walk
  • Kenyatta Mausoleum - 12 min walk
  • University of Nairobi - 14 min walk
  • Kenyatta International Convention Centre - 16 min walk
  • Kenya Railway Golf Club - 16 min walk

Getting around

  • Nairobi Station - 33 min drive
  • AirportJomo Kenyatta Intl. Airport (NBO) - 34 min drive

Restaurants

  • Cafe Magreb Restaurant — 1 min walk
  • The Pool Terrace and Bar — 1 min walk
  • Pointzero Cafe — 6 min walk
  • Flame Tree Restaurant — 7 min walk
  • Mukutan Garden Café — 9 min walk

About this property

Nairobi Serena Hotel

Luxury hotel connected to the convention center in Nairobi with 3 restaurants
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a bar/lounge. All 199 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and separate bathtubs and showers.
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • Children's pool
  • Fitness center
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf caddy
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Italian

Business services

  • 8 meeting rooms
  • Business center
  • Conference space (4844 square feet)

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property - September 2019

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Turndown service

Policies

Check-in

Check-in from noon - midnight
Early check-in subject to availability

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 10200 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in fee: 75 percent of room rate (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out fee: 75 percent of room rate (subject to availability)
  • Rollaway bed fee: KES 10200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Can I cancel my reservation for free at Nairobi Serena Hotel and receive a full refund?
Yes, Nairobi Serena Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Nairobi Serena Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Nairobi Serena Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Nairobi Serena Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Nairobi Serena Hotel?
Self parking is free at this property.
What time is check-in at Nairobi Serena Hotel?
Check-in is from noon - midnight. A 75% fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM– midnight for a fee of 75%.
What time is check-out at Nairobi Serena Hotel?
Check-out is at 10 AM. Late check-out is available for a 75% fee (subject to availability).
Does Nairobi Serena Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of KES 4000 per person, one way, applies.
Where is Nairobi Serena Hotel located?
This family-friendly Nairobi hotel is located near the airport, within a 15-minute walk of Central Park and University of Nairobi. Yaya Centre is 2.2 mi (3.5 km) away.
4.5
Wonderful
5 - Excellent
95
4 - Good
46
3 - Okay
9
2 - Poor
3
1 - Terrible
1

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Business traveler, Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind, welcoming and professional. Excellent location in the heart of Nairobi. Wish we could’ve stayed longer.
Stayed 1 night in Nov 2020

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Good location , clean & good greenery. Good service
Stayed 1 night in Oct 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent staff
As per usual the staff at Nairobi Serena cannot do enough for you. Nothing is too much effort. Congratulations to management on great staff compliment even in these trying times
Stayed 1 night in Mar 2020

5/5 Excellent

Stayed 2 nights in Jan 2020

3/5 Okay

Stayed 4 nights in Jan 2020

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