2/5 Poor
Michael
Traveled with group
Nov 29, 2022
Liked: Cleanliness, property conditions & facilities
The property was spartan, but fine. The issue was checkin.
1) Background check link - what is this? I have never had a background check to stay overnight.
2) No instructions whatsoever until at the gate for parking -- at which time I was informed I never completed the "application" to stay. (The background check was just the beginning -- but they failed to send anything else). They sent a link - it did not work. They tried to blame me - sending the link again - again- nothing. Finally, I sent an email with a picture of my driver's license and a selfie. C'mon.
3) They sent a code - it did not work for our door. We finally found someone on sight in the evening - locked out for the afternoon - who was helpful - and upon the third code - we got i.
4) I never actually learned how to get into the parking lot - we just snuck around after someone left.
5) PIllows had theft detection devices (or something) sewn into them (really?)
6) I was issued checkout instructions after I left (what?)
7) Those instructions warned me that the 8.5*11 piece of paper on the dash of the car for parking must have been returned before I left to avoid "replacement fees" (for a piece of paper that said "Mint parking #114441"!)
Rroom was fine otherwise - but why be so cheap, cumbersome and mistrusting of your "guests"? More like an inmate at the Mint.
Forget about the cool safe picture in the adds - we never saw it.