Ratings based on 6,099 Verified Reviews

3.6 out of 5
69% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from scarborough ont

Great location

Posted Feb 19, 2018
Hotel close to casino room was clean but 2 queen beds turned out to be 2 doubles. Tub was quite dirty. Room miles from elevator.
Comment from Hotel Management
Feb 19, 2018 by nicole, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklin

Short and sweet

Posted Feb 18, 2018
Only stayed one night but the staff was friendly and helpful Great location 2 minutes from casino and a nice view of the falls Right in the middle of the action
Comment from Hotel Management
Feb 19, 2018 by nicole, Hotel Management
Thank you for sharing your wonderful feedback, we appreciate you letting us know how we did. We hope to welcome yoou again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Riverside view is not so bad at all😁

Posted Feb 18, 2018
Very satisfactory, given a complimentary breakfastt for 4 and a $20 compli-snack value coupon. Except that their door key does not work well, needed to try it several times and tell the front desk about it.
Comment from Hotel Management
Feb 19, 2018 by nicole, Hotel Management
Thank you mary for your feedback, we are sorry that you had troubles with the keys. We hope to welcome you again
3 out of 5
by A verified traveler from barrie

Posted Feb 17, 2018
Pics online a bit deceiving. Hallways could really use a paint update as paint is hopped and falling off.
Comment from Hotel Management
Feb 17, 2018 by nicole, Hotel Management
Thank you for sharing your feedback, we want you to know that we have begun remodeling our hotel , we will have half of it completed by end of april 2018. Please come back to see the updates to our floors 9-21
1 out of 5
Recommended
for Everyone
by A verified traveler from Alliston

It at least has a beautiful view

Posted Feb 15, 2018
Rather rude check in, card keys hardly worked. Woke up to a fire alarm at midnight, stood on the cold lobby. Still no explanation as to why. Our tub leaked like a son of a gun. Put my towel there during a shower and it was soaked. Like I said, at least it had a nice view of the falls.
Comment from Hotel Management
Feb 17, 2018 by nicole, Hotel Management
We apologize for your displeasure with the tub leaking , we will have this addressed and fixed right away. We are sorry that you were inconivnenced by the fire alarm, our goal is to ensure all guest are out of there rooms and safe until the fire department allows us access for re-entry. We know that it is never comfortable for any guests and can be scary if awoken from your sleep. the matter is being investigating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Whitby on

Very nice hotel Close to the falls

Posted Feb 15, 2018
My stay here was very pleasant, the staff very helpful and pleasant. Location very close to the falls and Lots of restaurants close by. Overall very pleased with everything
Comment from Hotel Management
Feb 15, 2018 by nicole, Hotel Management
thank you for kind review, we are pleased that you enjoyed your time with us, we strive to provide each guest with a wonderful and memorable experience
4 out of 5
Recommended
for Couples
by A verified traveler from TORONTO

very nice view of the falls

Posted Feb 12, 2018
Pros: the costemer service
Cons: more clarity when booking 3rd party
Excellent experience welcoming and friendly staff. pool was busy but when I used it was very satisfied . Lots to do. Would return to this Hotel. Marie the room costodian was excellent and Ragit at the front desk was excellent . I have no more to add add thank you
Comment from Hotel Management
Feb 12, 2018 by nicole, Hotel Management
Thank you for sharing your feedback, we will pass along your feedback to marie and rachit. Thank you again
4 out of 5
Recommended
for Everyone
by A verified traveler from Minesing ontario

Nice hotel close to thevfalls

Posted Feb 11, 2018
Good hotel. Rooms are nice. Beds comfortable but no fitted sheets only top sheets tucked in which kept coming out. No microwave or mini fridge in the room. Parking is an issue here. Not enough parking spots. But overall a nice place to stay.
Comment from Hotel Management
Feb 12, 2018 by nicole, Hotel Management
thank you for sharing your feedback, we have noted your suggestion for the future
4 out of 5
Recommended
for Everyone
by A verified traveler from norway

Posted Feb 10, 2018
Staff and comfort were exellent 👌 Think the spa could be upgraded. Missed wardrobes in the spa and the jacuzzis did not work propper. Missed bucket with water in the sauna. Wanted to do my workout sunday morning but the gym was not open and your staff could not tell exactly when.
Comment from Hotel Management
Feb 10, 2018 by nicole, Hotel Management
Thank you for sharing your feedback, our fitness and pool opens at 8am daily i am sorry if it was not open on time. Our sauna is a dry sauna no water needed, we do not offer a change area in the pool only 2 restrooms to get changed. I will pass on your review to see how we can better it for the future
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel.

Posted Feb 9, 2018
Good hotel , great views of the falls, the only issue I had was parking they charge $30 a day and when we came back I couldn’t even find a parking spot took an hour before someone left.
Comment from Hotel Management
Feb 12, 2018 by nicole, Hotel Management
Thank you for sharing your feedback, we apologize that the parking was full. We encourage all guest to come in to the desk so that we cna help direct you to a spot in a timely manner