Norfolk Treehouse Rentals

"Very friendly around meal times like breakfast and an evening snack hour with cocktails. Very social Hotel. Nice weight room pool. Very nice grounds. good for walking. Very quiet and well decorated. Great place to stay"

"Unfortunately this was not a good stay for me. It was my graduation weekend and nothing was up to par. For one, the hot tub was out of order and the pool was freezing cold. It was booked that hotel purposely for hot tub, so it was very disappointing. For second, the air conditioning the first night was terrible. We had to open a window. A mechanic came the next day but had to go in and out our room; very uncomfortable. Lastly, the hotels restaurant “Bristo” closed so we weren’t able to get food when the sign says closed at 10. We were told “if it’s not busy, we close down early”. It was just a weekend of unfortunate events. "

"Bar was stocked, did not eat breakfast "

"Staff is rude "

"We only stayed 1 night to attend a banquet being held locally, the room was quite large and easily accommodated 4 adult women with a sitting room which was an added bonus. The elevators were quite loud and felt shaky but worked fine. The front desk was exceptionally friendly and helpful."

"Hotel itself was ok but staff charged me for room at check-in even though I paid in full online before arriving. I have to wait up to 5 days to get my refund. No apologies. Poor customer service."

"The front desk people are extremely rude none of them where wearing name tags, "no management on duty OR to call", the guy at the front desk said he didn't know how to get in touch with management or didn't know corporates number. They tell you one thing then do another and be careful take pics of your room ALWAYS when you arrive and when you leave because they will try to keep your deposit as well "

"Staff lacked knowledge or ability to help. Room had hair everywhere. Over charged compared to agreed rate. Would not stay again"

"Breakfast was good. My biggest problem is that you find out about renovations after you have paid. There were ants mainly in the restroom and yes we informed the staff. They waited until 10 pm and asked if we wanted to change rooms or they can spray, but would have to leave room for 2 to 3 hours. Why not offer that service while we gone all day long. "