North East England Vacations from $1,172

The penthouse has much better beds than other rooms here but I still have the same complaint about the coffee. No hotel should ever serve instant coffee. Please just provide a proper nespresso or similar and proper coffee. It’s not that hard but unfortunately most hotels in the UK are like this. INSTANT COFEE SUCKS! Period, full stop.

The location and surrounding area is beautiful ,meals ere good and public rooms were very comfortable and well presented. The main issue and disappointment was that the area was a live building site as construction works were still being carried out on the Spa area, Construction traffic ,materials and staff were everywhere and this caused difficulties with parking and Hotel access when driving. The room we had was nice but the TV did not work properly and with no internet connection viewing choices were limited., There was no remote to operate the air cooling fan (room was very hot). The fan in the bathroom did not work and only one window would open for adequate fresh air. Construction noise started at 6:30 and continued until late afternoon/early evening.I was made aware of the construction work shortly after making my booking but was not anticipating so much work still to be carried out as the latest information supplied stated that the new facility was opening on the second day of our stay, this in fact did not happen and work was still being carried out on our departure date.

Clean and very central, staff were amazing