Old Dutch Windmill Tours

Our stay in Aruba was just okay, but unfortunately, it was nowhere near worth the amount of money we spent. The biggest disappointment was the way the resort handled its Elite room status. The differences between Elite and non-Elite guests were not clearly explained during booking, and once we arrived, there was no option to upgrade. For the price of an all-inclusive resort, I expect to feel welcomed, valued, and taken care of. Instead, I felt like a second-class guest simply because I hadn’t booked an Elite room. The differences were impossible to ignore: a separate room service menu, different dining options, and no ability to make reservations. It was very obvious that the experience was designed to make non-Elite guests feel like they were missing out. I’ve stayed at other all-inclusive resorts with different levels of accommodations and perks, but the difference is that the staff at those resorts went out of their way to make sure every guest felt accommodated, welcomed, and taken care of, regardless of the room category they booked. Unfortunately, that was not our experience here. This experience left a very sour taste in my mouth. For the amount of money we spent, I can take my business elsewhere and receive much better service without feeling like a lesser guest. I will not be staying at another RIU resort.