Ratings based on 909 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Close to universal and resteraunts
Posted Jun 24, 2017Hotel is clean and in a convenient location. It is very easy to find. The room was clean and well layed out. The only cons of the hotel are there is no hot tub, breakfast is not the best, and they don't give you enough supplies in the room such as towels and toilet paper.
Comment from Hotel Management
Jun 26, 2017 by GM, Hotel Management
Dear Valued Guest,
Thank you for taking the time to tell us about your recent stay! We are so pleased to see you did enjoy most of what we had to offer, but we would love for you to accept our apologies for failing to supply you with all you needed. Please know you may always request extra items be brought to your room. We want all of our guests to be comfortable and well taken care of. We will take your comments concerning breakfast to heart and will share it with our kitchen team to see what we may do to make adjustments accordingly! Thank you for all you had to say! We hope to be able to see you again!
Suzanne Herr
General Manager
Recommended
for Everyoneby A verified traveler from Venice FL
Great choice near Universal
Posted May 26, 2017
Pros: Close proximity to Universal, clean, great staff.
Cons: Working ATM
Location: Close to International Blvd, restaurants, shops,
The staff at this hotel were very friendly and helpful. The rooms were spotless, breakfast had a lot of variety. There were was a washer and dryer on my floor. We didn't need it, but what a great service to have available. My one downside was that the ATM was down and we needed it to get cash for cleaning service tips.
Recommended
for Everyoneby A verified traveler
Posted Mar 24, 2017
The exterior was very poor. Service was good. Room was clean.
Comment from Hotel Management
Mar 26, 2017 by GM, Hotel Management
Dear Guest,
We just completed a full renovation of our hotel, so I'm glad that you found our accommodations pleasant. It was kind of you to note our friendly service. We appreciate your recognizing our strengths while providing us with an area for improvement. Thank you for choosing us and we hope to see you again.
Sincerely,
Suzanne Herr
General Manager
by Laura
Not worth the money
Posted Mar 21, 2017 on HotelsThe staff were friendly, but the AC was broken and the room got hot. The queen size bed was a smaller version and very uncomfortable. The springs would squeak with every movement. There was no housekeeping. I had to find someone down the hall for clean towels and a bar of soap. For the same price (actually a few dollars less for the two nights), we could have stayed at the Champion's Gate Resort.
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Dear Laura,
We do offer all our guests daily housekeeping, so I regret any lapses in service that you encountered. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
Best,
Suzanne Herr
General Manager
Recommended
for Everyoneby A verified traveler from Cape May, NJ
This hotel was beautiful! Recently refurbished.
Posted Mar 17, 2017
Pros: Everything!
Cons: The breakfast. Not many options.
The hotel check in went smoothly. The room was clean and beautifully redone. It looked like we were the first ones to stay there.
by Ed
Nice surprise for price.
Posted Feb 28, 2017 on HotelsGood, large, clean room with good wifi.
by Alexander
Always a great place to visit
Posted Feb 28, 2017 on HotelsEnjoy visiting Hamptons every chance I get when I travel. Simply one of the best hotel chains out there.
by Romina
Posted Feb 26, 2017 on Hotels
Recommended
for Everyoneby A verified traveler from Tina , florida
Very nice hotel & environment
Posted Feb 26, 2017 This hotel look clean & the room just remodel . But the location is hard to find the hotel , the road is still construction around.
by Martine
Nice place to stay
Posted Feb 16, 2017 on HotelsOverall very nice stay.