Ratings based on 909 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to universal and resteraunts

Posted Jun 24, 2017
Hotel is clean and in a convenient location. It is very easy to find. The room was clean and well layed out. The only cons of the hotel are there is no hot tub, breakfast is not the best, and they don't give you enough supplies in the room such as towels and toilet paper.
Comment from Hotel Management
Jun 26, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your recent stay! We are so pleased to see you did enjoy most of what we had to offer, but we would love for you to accept our apologies for failing to supply you with all you needed. Please know you may always request extra items be brought to your room. We want all of our guests to be comfortable and well taken care of. We will take your comments concerning breakfast to heart and will share it with our kitchen team to see what we may do to make adjustments accordingly! Thank you for all you had to say! We hope to be able to see you again! Suzanne Herr General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Venice FL

Great choice near Universal

Posted May 26, 2017
Pros: Close proximity to Universal, clean, great staff.
Cons: Working ATM
Location: Close to International Blvd, restaurants, shops,
The staff at this hotel were very friendly and helpful. The rooms were spotless, breakfast had a lot of variety. There were was a washer and dryer on my floor. We didn't need it, but what a great service to have available. My one downside was that the ATM was down and we needed it to get cash for cleaning service tips.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
The exterior was very poor. Service was good. Room was clean.
Comment from Hotel Management
Mar 26, 2017 by GM, Hotel Management
Dear Guest, We just completed a full renovation of our hotel, so I'm glad that you found our accommodations pleasant. It was kind of you to note our friendly service. We appreciate your recognizing our strengths while providing us with an area for improvement. Thank you for choosing us and we hope to see you again. Sincerely, Suzanne Herr General Manager
3 out of 5
by Laura

Not worth the money

Posted Mar 21, 2017 on Hotels
The staff were friendly, but the AC was broken and the room got hot. The queen size bed was a smaller version and very uncomfortable. The springs would squeak with every movement. There was no housekeeping. I had to find someone down the hall for clean towels and a bar of soap. For the same price (actually a few dollars less for the two nights), we could have stayed at the Champion's Gate Resort.
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Dear Laura, We do offer all our guests daily housekeeping, so I regret any lapses in service that you encountered. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Best, Suzanne Herr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape May, NJ

This hotel was beautiful! Recently refurbished.

Posted Mar 17, 2017
Pros: Everything!
Cons: The breakfast. Not many options.
The hotel check in went smoothly. The room was clean and beautifully redone. It looked like we were the first ones to stay there.
4 out of 5
by Ed

Nice surprise for price.

Posted Feb 28, 2017 on Hotels
Good, large, clean room with good wifi.
4 out of 5
by Alexander

Always a great place to visit

Posted Feb 28, 2017 on Hotels
Enjoy visiting Hamptons every chance I get when I travel. Simply one of the best hotel chains out there.
5 out of 5
by Romina

This traveler left a rating score only Posted Feb 26, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Tina , florida

Very nice hotel & environment

Posted Feb 26, 2017
This hotel look clean & the room just remodel . But the location is hard to find the hotel , the road is still construction around.
4 out of 5
by Martine

Nice place to stay

Posted Feb 16, 2017 on Hotels
Overall very nice stay.