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Best Western Plus Ottawa Downtown Suites

2.5 star property
Hotel with a sauna, 8-minute walk to Rideau Canal

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Rideau Canal and University of Ottawa are located near Best Western Plus Ottawa Downtown Suites, which provides a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a gym.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Gym
  • Laundry
  • Parking available
  • Housekeeping
  • Air conditioning

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About the neighborhood

Map
377 O'Connor St, Ottawa, ON, K2P2M2

What's nearby

  • Elgin Street - 3 min walk - 0.2 miles
  • Canadian Museum of Nature - 3 min walk - 0.2 miles
  • Rideau Canal - 7 min walk - 0.4 miles
  • University of Ottawa - 13 min walk - 0.7 miles
  • National Arts Centre - 15 min walk - 0.8 miles

Getting around

  • Ottawa, ON (XDS-Ottawa Train Station) - 6 min drive
  • Parliament Station - 14 min walk
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Elgin Street Diner - ‬5 min walk
  • ‪Flora Hall Brewing - ‬4 min walk
  • ‪Pizza Nerds - ‬4 min walk
  • ‪City Goose - ‬4 min walk

About this property

Best Western Plus Ottawa Downtown Suites

Hotel near Rideau Canal
Located close to University of Ottawa, Best Western Plus Ottawa Downtown Suites provides a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. In addition to a fireplace in the lobby and a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Self parking (surcharge), express check-out, and luggage storage
  • A front-desk safe, free newspapers, and a gift shop
  • ATM/banking services, 3 meeting rooms, and an elevator
Room features
All 123 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with free toiletries
  • Kitchenettes, cookware/dishes/utensils, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 27.06 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Sauna

Family friendly

  • In-room crib
  • In-room kitchenette
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV
  • iPod dock

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 27.06 per night (in/out privileges)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Property is also known as

Best Western Plus Victoria Park
Best Western Ottawa
Best Western Plus Victoria Park Suites Hotel
Best Western Plus Victoria Park Suites Hotel Ottawa
Best Western Plus Victoria Park Suites Ottawa
Best Western Plus Victoria Suites
Best Western Victoria Park
Best Western Victoria Park Suites
Best Western Victoria Suites
Best Western Plus Ottawa Downtown Victoria Park Hotel
Best Western Plus Victoria Park Hotel
Best Western Plus Ottawa Downtown Victoria Park
Best Western Plus Ottawa Downtown Suites Hotel
Best Western Plus Ottawa Downtown Suites
Best Western Plus Ottawa Downtown – Victoria Park
Best Western Plus Victoria Park Hotel Ottawa
Best Plus Ottawa Suites Ottawa
Best Western Plus Ottawa Downtown Suites Hotel
Best Western Plus Ottawa Downtown Suites Ottawa
Best Western Plus Ottawa Downtown Suites Hotel Ottawa

Frequently asked questions

Is Best Western Plus Ottawa Downtown Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CAD 27.06 per night.

What time is check-in at Best Western Plus Ottawa Downtown Suites?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Plus Ottawa Downtown Suites?

Check-out is at noon.

Where is Best Western Plus Ottawa Downtown Suites located?

Located in Centretown, this hotel is within a 10-minute walk of Bank Street Promenade and Rideau Canal. Canadian Museum of Nature and Elgin Street are also within 5 minutes. Parliament Station is 14 minutes by foot and uOttawa Station is 18 minutes.

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Best Western Plus Ottawa Downtown Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 570 out of 1000 reviews
Rating 8 - Good. 363 out of 1000 reviews
Rating 6 - Okay. 46 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff were accommodating. Parking was convenient
Stayed 3 nights in Sep 2020

8/10 Good

VAlentino, Sudbury

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints had a safe and nice time. Room was good
Stayed 3 nights in Sep 2020

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Marvelous

Extremely clean
Stayed 1 night in Sep 2020

10/10 Excellent

Howard, Monkton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean good service spacious room close to everything
Stayed 3 nights in Sep 2020

10/10 Excellent

Juan, Montreal

Liked: Staff & service, amenities, property conditions & facilities
All clean, nice room. Bed comfortable, great service.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Bathroom door knob was faulty. If you close it once from outside you cannot open it. Refrigerator had a coil which can hurt someone.
Stayed 3 nights in Sep 2020

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy face.

Fabulous check-in. Super friendly staff. Garage was small, but well kept. I'd like to see low-flush toilets.
Stayed 1 night in Aug 2020

10/10 Excellent

Shawna, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot. Clean and well maintained. Friendly staff. Rooms are spacious and kitchenette is a nice feature. Location is close to walk to everything. Would stay here again for sure!
Stayed 2 nights in Aug 2020

8/10 Good

Alfred

Liked: Cleanliness, staff & service

Overall a good choice for the price

Rooms are fine, clean, average size, well equipped. Service and breakfast was very limited due to covid. Air conditioning very loud. Halls needed some vacuuming Location is good but not within walking distance from main down town
Stayed 3 nights in Aug 2020

10/10 Excellent

Samara, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay. Great location! Great staff!! Definitely would come back again! They were accommodating to my babies and their needs of having a infant bed and let me borrow their high chair !! It was nice considering Covid and restrictions ! However my only slight disappointment was the breakfast. I was under the impression would be breakfast that we could pick from however was prepacked however handy(I understand for Covid safety) just for two infants was not ideal so we went out for breakfast instead ! Not a deal breaker but just to be pointed out ! Besides that everything was absolutely perfect and definitely will be coming back again !! We loved it so much we arranged to stay an extra day with hotel !! Definitely highly recommend
Stayed 5 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Excellent property but not sure why some guest were allowed to check in without face masks/shields.
Stayed 1 night in Aug 2020

2/10 Terrible

Matee

Disliked: Staff & service

Stranded with kids

When I came with the kids into the hotel ready to check-in at 10:30 pm I was informed that even though we can pay for the stay with debit the security deposit must be with an active credit card on site. The person at the front desk being unable to help because she was not authorized to take the security deposit from debit, nor cash. We got stranded with no rooms or a place to stay. We eventually found a place that we could stay at the excepted cash for the security deposit. Before you stay make sure you have a valid Credit card for the security deposit or anything like the extra parking fee.
Stayed 3 nights in Aug 2020

8/10 Good

Kim, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Observed all pandemic rules. Clean and comfortable.
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities
The property was ok. I was not that pleased the VIP perk was half price for parking. At $ 13 a per day even after the VIP discount is not much of a bargain. I also realized housekeeping wasn't offered due to COVID, but it seemed whoever cleaned it before I came in didn't do a very good job. I noticed a raisin right underneath the bed which was disappointing.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Very clean room. Loved the little kitchenette.
Stayed 2 nights in Aug 2020

10/10 Excellent

Carmen, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laege suit, kitchen with plates, cutlery, fridge, microwave, 2 TVs, large bathroom with a tub, good location
Stayed 3 nights in Aug 2020

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all restaurants

Due to Covid-19, we didn't expect much. We know there will be a social distancing & we know that our breakfast will be on the go. But I am glad that the front desk advise us to call them if we need something like new towels, soap, etc, and someone will bring it over to our room (however they will leave it in front of your door with the stuff on the plastic bag, so pay attention with the knock as sometimes you won't be able to hear it). You can call them too if you want to deliver your breakfast over to your room. Service? Excellent. There's also another thing that we love about the area...there are a lots of restaurants nearby. The area is very quiet & we were able to sleep well. We were glad that we chose this hotel even if it is a 20 minutes walk to Parliament Hill. Overall, we had a excellent stay.
Stayed 6 nights in Aug 2020

10/10 Excellent

Ali, Mississauga, ON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, courteous staff, nice and clean room. Will recommend to others.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good services, well located, free parking around this hôtel
Stayed 2 nights in Aug 2020

10/10 Excellent

LMnay, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were very clean and quiet. The location is great and close to many stores and restaurants along Bank Street, and walking distance to attractions. The staff was friendly and welcoming. I would stay here again.
Stayed 3 nights in Jul 2020

10/10 Excellent

Hyomin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Comfortable bed! Except paying parking fee, everything was good!
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Ils sont super gentils ils nous ont laissé une salle pour nos velos L’hôtel est vieillissant et pas super bien situé
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Room was a bit dusty but good overall.
Stayed 3 nights in Jul 2020

10/10 Excellent

Angela, Toronto, Ontario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up to the excellent 'Service' - the hotel pre-arranged accessible items such as bath chair and raise toilet seat for my senior parents. The room we were in was comfortable and clean.
Stayed 2 nights in Jul 2020