Ratings based on 76 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Wichita, KS

Excellent staff but the hotel needs some TLC.

Posted Jan 1, 2017
Pros: Most of the staff was very pleasant and attentive. Shot out goes to Miss Toni and George. Good value and convenient and affordable parking.
Cons: The place needs some deep cleaning in the rooms. Public areas are well kept.
Location: Good access to shopping and restaurants. Quick ride on the expressway to downtown and museums.
Have stayed here before but not had problems with roaches in the kitchenette, over flowing coffee pot, crumbs on the floor in the corners and stains on the furniture. The staff was very responsive to fix issues. If you stay over Christmas remember to get extra towels on Christmas Eve. No housekeeping services on Christmas Day. This can be a much better property but the management needs to get on top of general maintenance and cleaning items.
5 out of 5
Recommended
for Everyone
by A verified traveler

Will be staying at this hotel again for sure.

Posted Dec 30, 2016
Great staff clean room and dinner and breakfast included. Awesome !!
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Organization held event at the Hilton

Posted Dec 20, 2016
Pros: Staff is friendly and go out of the way. Rooms are huge!
Cons: Nothing everything was GREAT
Location: Target, Starbucks, Cali pizza kitchen, Landmark restaurant. Close to the Philadelphia Zoo and other Historic Landmarks
Amazing !! The Staff was so friendly and warm ( you need that when your trying to get everything organized). I was extra happy that it connected to the Hilton Hotel ( where the event I was attending was being held). Rooms are clean, huge and comfortable. Location Location !! Close to restaurants, bar and most importantly Target. Tons of parking. Breakfast is also included ( Very good Coffee)
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Great stay

Posted Dec 12, 2016
Stayed here for a swim meet. Comfortable room, staff was fantastic (especially Toni at front desk who got us an early check-in). Close to many restaurants, grocery stores, Target.
Comment from Hotel Management
Dec 17, 2016 by Aja -GSM, Hotel Management
Thank you for the wonderful words in regards to your experience with us. Your comments will be shared with the team and are greatly appreciated. We hope you felt welcomed and view Homewood as your home away from home during your time in Philadelphia! We look forward to hosting you again. In the spirit of hospitality, Aja H Guest Services Manager
3 out of 5
by A verified traveler from US

Parking is awful, terrible wifi

Posted Dec 2, 2016
It was hard to find the parking lot and when we did there was a confusion about paying the valet vs paying at the desk. The parking lot is across the street from the hotel. The wifi kept disconnecting and was essentially unusable.
Comment from Hotel Management
Dec 17, 2016 by Aja - GSM, Hotel Management
Thank you for the wonderful words in regards to your experience with us. Your comments will be shared with the team and are greatly appreciated. Please note your issues have been addressed to ensure it does not happen again. We hope you felt welcomed and view Homewood as your home away from home during your time in Philadelphia! We look forward to hosting you again. In the spirit of hospitality, Aja H Guest Services Manager
1 out of 5
by A verified traveler from MD

Unreliable. "Don't book through Expedia" mgr said

Posted Nov 30, 2016
Pros: nothing
Cons: wont return so i can care less
Location: could not enjoy. could not sleep.
We choose to book at a higher rate to be able to cancel because we needed a crb. i included a comment in the reservation, "Crib a must, otherwise let me know so i can cancel". A day before traveling i call the hotel and they assured me i will have a crib so i kept reservation and did not cancel. When arrived, the manager said they were sending one asap to the room. By 8 pm still no crib and they ended up saying they had none. That they only carry 7 in house and share with the Hilton (So about 1000 rooms = 7 cribs) 3 people slept in 1 bed. None of us slept. None of us except my child, really rested. Terrible night. Having known, i would have canceled and choose another property. I paid too much. I asked for compensation and the manager said "Dont book through Expedia, they dont share the obs or comments with us" trying to blame someone else for them not providing it. And when i questioned about the assurance of her associate the day before when i could cancel she said she will "talk to him"...
Comment from Hotel Management
Dec 17, 2016 by Aja - GSM, Hotel Management
Thank you for sharing your experience with us. Apologies for the inconvenience with crib and please note the matter has been addressed. Your comments will be shared with the team and are greatly appreciated. We hope you felt welcomed and view Homewood as your home away from home during your time in Philadelphia! We look forward to hosting you again. In the spirit of hospitality, Aja H Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2016
Staff was very friendly and accommodating. Will definitely stay here again.
Comment from Hotel Management
Dec 17, 2016 by Aja - GSM, Hotel Management
Thank you for the wonderful words in regards to your experience with us. Your comments will be shared with the team and are greatly appreciated. We hope you felt welcomed and view Homewood as your home away from home during your time in Philadelphia! We look forward to hosting you again. In the spirit of hospitality, Aja H Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Broken elevator

Posted Sep 13, 2016
For a better part of a day one of two elevators was out of service (old) and slowness didn't help
Comment from Hotel Management
Dec 17, 2016 by Aja - GSM, Hotel Management
Thank you for sharing your experience with us. Your comments will be shared with the team and are greatly appreciated. We were able to resolve the elevator issue was addressed and we sincerely apologize for any and all inconvenience. We hope you felt welcomed and view Homewood as your home away from home during your time in Philadelphia! We look forward to hosting you again. In the spirit of hospitality, Aja H Guest Services Manager
3 out of 5
by A verified traveler from ny

Not so pleasant experience

Posted May 1, 2016
The room was small, and furniture arrangement makes it so hard to navigate. Once the sofa bed is open, there's no way to walk around the room. The bathroom is designed if the person inside forgot the lock the doors and someone try to open the door, they'll be hit right in the face. Housekeeping was horrible. They did not replace tissues and paper towels, we had to ask for them. There are so many hotel options nearby, I would do more research next time I travel to the same area.
1 out of 5
by A verified traveler from new york

Got a smoking room and I'm traveling with a child!

Posted Apr 30, 2016
I booked a non smoking room and upon arrival was told only smoking room available. Hotels around the area all booked. They didn't even bother to send me to Hilton next door. It stunk like cigarettes and it was just awful. Would never ever use this hotel again. I usually book home wood suites Hilton whenever I travel but not anymore. And no more Expedia too. Worst booking experience ever ! Shame on you Hilton and shame on you Expedia !