1/5 Terrible
Verified traveler
Jul 19, 2021
Liked: Staff & service
Disliked: Amenities
The staff at registration was Friendly and efficient...never saw cleaning people except on the upstairs balcony once, but we did not request room service, but should have when we saw the dirty bath tub and carpet. There was minimal amenities such as 2 small soaps three towels . 2 wash cloths and 1 roll of toilet paper. I had to cover the dirty floor with puppy pads through out the room so we could walk bare footed to the bathroom and to the front door. Fortunately there is an area 0ut side the front door of room 121 with rocks where evidently many dogs use as a bathroom and so did my small chihuahua who is puppy pad trained. So between all the pads on the floor and the rocks she NEVER went to the bathroom on the carpet as your so called cleaning people asserted to. We always stay at Extended Stay America on I-17 and Deer Valley Rd. Mistakenly my husband made reservations at your hotel/motel and at first I wasn't upset about it but it turned out to be a horrible mistake. You could have taken my calls or returned them to discuss this, but instead without my permission you charged my credit card $105.30 for a dirty carpet!!! I hope people read this, but I'm sure it won't be printed. TRUFULY WRITTEN.....TK
Stayed 6 nights in Jul 2021