Save

Royal Palms Resort and Spa, part of Hyatt

5.0 star property
Luxury spa resort near Camelback Mountain

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Royal Palms Resort and Spa, part of Hyatt

Outdoor pool, cabanas (surcharge), sun loungers
Exterior
Room, 2 Double Beds (Estate) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Restaurant
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Reviews

9.2

Wonderful

Popular amenities

  • Restaurant
  • Breakfast available
  • Pool
  • Bar
    BarBar
  • Hot Tub
    Hot TubHot Tub
  • Parking available
    Parking availableParking available

Check-in time

4:00 PM

Check-out time

12:00 PM
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Room, 2 Double Beds, Terrace, View (Camelback View)

View from room

Room, 2 Double Beds, Terrace, View (Camelback View)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 500 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa (Valencia)

Villa (Valencia) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa (Valencia)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed with Sofa bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
Down duvet
  • 500 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Terrace (Camelback View, Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible, Terrace (Camelback View, Shower)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible (Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
Down duvet
  • 480 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Villa

Presidential Villa | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Presidential Villa

Highlights

Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 1700 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Villa (Montavista)

Villa (Montavista) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa (Montavista)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 1300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa (Arcadia)

Villa (Arcadia) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa (Arcadia)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 900 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace, View (Camelback View)

Suite, Terrace, View (Camelback View) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Terrace, View (Camelback View)

Highlights

Terrace
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 797 sq ft
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Estate)

Room, 2 Double Beds (Estate) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds (Estate)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
Premium bedding
  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for House, 1 King Bed (Casita)

House, 1 King Bed (Casita) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

House, 1 King Bed (Casita)

Highlights

Furnished patio
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, View (Camelback View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Terrace, View (Camelback View)

Highlights

Furnished patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Egyptian cotton linens
  • 495 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, View (Camelback View, Spa)

Suite, Terrace, View (Camelback View, Spa) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Terrace, View (Camelback View, Spa)

Highlights

Terrace
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 800 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Similar properties

3 outdoor pools, cabanas (surcharge)
Omni Scottsdale Resort & Spa at Montelucia
Pool
Hot Tub
Spa
Pet friendly
9.0 out of 10, Wonderful, (1004)
The price is $264
includes taxes & fees
$233 per night
Aug 11 - Aug 12
Omni Scottsdale Resort & Spa at Montelucia

About the neighborhood

Map
5200 E Camelback Road, Phoenix, AZ, 85018

What's nearby

  • Camelback Mountain - 4 min drive
  • Scottsdale Fashion Square - 4 min drive
  • Biltmore Fashion Park - 6 min drive
  • Desert Botanical Garden - 9 min drive
  • Phoenix Zoo - 14 min drive

Getting around

  • 38th Street - Washington Station - 9 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 14 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪The Henry - ‬20 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪O.H.S.O. Eatery + nanoBrewery - ‬3 min drive
  • ‪Buck & Rider - ‬3 min drive

About this property

Royal Palms Resort and Spa, part of Hyatt

Luxury historic resort located in Camelback East
Close to Camelback Mountain, Royal Palms Resort and Spa, part of Hyatt provides a poolside bar, a terrace, and shopping on site. Adventurous travelers may like the cycling and fitness classes at this resort. Indulge in a manicure/pedicure, a facial, and a Swedish massage at Alvadora Spa, the onsite spa. Yoga classes are offered at the health club; the property also has a garden, a hair salon, and a library. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy perks such as:
  • An outdoor pool with cabanas and sun loungers
  • Limo/town car service, cooked-to-order breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Express check-in, a 24-hour front desk, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 119 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like first-run movies and laptop-friendly workspaces.
Extra amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Designer toiletries and hair dryers
  • 32-inch Smart TVs with premium channels and first-run movies
  • Free infant beds, coffee/tea makers, and daily housekeeping

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 25 to 50 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Stereo
  • Yoga classes

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (20,000 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Ballroom
  • Built in 1929
  • Designated smoking areas
  • Fireplace in lobby
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch Smart TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay (maximum USD 150.00 per stay), plus a deposit of USD 300 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 50.66 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Lending library access
  • Phone calls
  • Pool access
  • Spa access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 per person
  • Covered valet parking fee: USD 38 per night (in/out privileges)
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 150.00 per accommodation, per stay (maximum USD 150.00 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night
  • A fee will be charged for use of certain facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Children under 17 years old are not allowed in the spa without adult supervision

Property is also known as

Royal Palms Destination Hotels Resorts
Royal Palms Destination Hotels Resorts Phoenix
Royal Palms Resort Destination Hotels & Resorts
Royal Palms Resort Destination Hotels & Resorts Phoenix
Royal Palms Resort Destination Hotels Resorts Phoenix
Royal Palms Resort Unbound Collection Hyatt Phoenix
Royal Palms Resort Unbound Collection Hyatt
Royal Palms Unbound Collection Hyatt Phoenix
Royal Palms Unbound Collection Hyatt
Royal Palms Spa, Part Of Hyatt
Royal Palms Resort and Spa, part of Hyatt Resort
Royal Palms Resort and Spa, part of Hyatt Phoenix
Royal Palms Resort and Spa, part of Hyatt Resort Phoenix
Royal Palms Resort Spa Destination Hotels Resorts
Royal Palms Resort Spa in the Unbound Collection by Hyatt
Royal Palms Resort Spa in the Unbound Collection by Hyatt

Frequently asked questions

Does Royal Palms Resort and Spa, part of Hyatt have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Royal Palms Resort and Spa, part of Hyatt?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Royal Palms Resort and Spa, part of Hyatt on Aug 11, 2024 start from $179.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royal Palms Resort and Spa, part of Hyatt pet-friendly?

Yes, this resort allows pets (limit 2 total). There's a deposit of USD 300 per stay and a fee of USD 150.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Royal Palms Resort and Spa, part of Hyatt?

Valet parking is available for USD 38 per night.

What time is check-in at Royal Palms Resort and Spa, part of Hyatt?

Check-in start time: 4 PM; Check-in end time: 11 AM.

What time is check-out at Royal Palms Resort and Spa, part of Hyatt?

Check-out is at noon.

Where is Royal Palms Resort and Spa, part of Hyatt located?

Located in Camelback East, this luxury resort is 2.8 mi (4.5 km) from Scottsdale Fashion Square and 3 mi (4.9 km) from Scottsdale Waterfront. Camelback Mountain and Western Spirit: Scottsdale's Museum of the West are also within 6 mi (10 km).

Royal Palms Resort and Spa, part of Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 727 out of 1003 reviews" "
Rating 8 - Good. 166 out of 1003 reviews" "
Rating 6 - Okay. 62 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gideon, Caesarea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing historical hotel. Beautiful rooms and pool and excellent food.
Stayed 1 night in Jul 2024

10/10 Excellent

Raelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating.
Stayed 2 nights in Jul 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views, great room that was clean with a lot of space. I loved it, didn’t feel like I was at a hotel at all. More like I was staying in a huge house. The pool area was great and pool staff was great as well.
Stayed 1 night in Jun 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Bobbie

Traveled with family
Historic building and grounds are beautifully kept.
Stayed 1 night in Jul 2024

2/10 Terrible

vanessa, peoria

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Power outage on check in day had no estimated time for the power to be back up, booked to celebrate my birthday and it just wasnt a good experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Stephanie

Stayed at the Royal Palms for our 12 year wedding anniversary and it was a dream! From the moment we arrived Wes the concierge was so kind and welcoming, provided us with welcome champagne glasses and chocolate strawberries for our anniversary. The room is stunning with the open terrace and tub. The grounds are magical to walk around and the pool was tons of fun. We had dinner at T.Cooks on the property and it was delightful. 5 star hotel no doubt!
Stayed 1 night in Jul 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 7 nights in Jun 2024

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite boutique resort in AZ. Never a disappointment always spectacular!
Stayed 1 night in Jun 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! T. Cooks was great, our room was perfect and we loved how quiet it was, along with the music playing all around the resort. Had a great stay.
Stayed 2 nights in Jun 2024

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service! Amazing resort ! Beautiful views
Stayed 2 nights in Jun 2024

10/10 Excellent

Richard T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms. Valet was very helpful with parking and charging our e Mini Cooper. Grounds are very quaint and cozy. Free use of spa amenities without needing to book a massage or treatment. Would highly recommend
Stayed 3 nights in Mar 2024

10/10 Excellent

Greg

Liked: Property conditions & facilities
Great hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Maria

Stayed 1 night in May 2024

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in May 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property with lots of charm and excellent service! Centrally located but away from the crowds!
Stayed 4 nights in May 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place. Definitely an old money low key vibe. Spanish colonial architecture. Winding paths across the landscaped grounds, lots of little nooks and cranny’s. Pool and hot tub was 24/7 which is nice when you arrive late. Poolside service was attentive.
Stayed 2 nights in May 2024

10/10 Excellent

monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic boutique hotel in central Phoenix. Beautiful grounds, attentive, helpful staff. Quiet.
Stayed 1 night in May 2024

10/10 Excellent

John

Business traveler
Liked: Amenities
Beautiful property!
Stayed 1 night in May 2024

10/10 Excellent

Robert Hans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property that makes you feel like you are in a hacienda in Spain
Stayed 3 nights in Apr 2024

6/10 Okay

Priscilla

Liked: Property conditions & facilities
Disliked: Staff & service
Have always loved this hotel. Unfortunately, it was grossly understaffed and the staffing they did have was somewhat pleasant with no training of 5-star customer service. Many of the spa services were “not available” because only 4 technicians were working this past weekend with a hotel at capacity. I hope they can turn it around - sadly disappointed and very underwhelmed.
Stayed 2 nights in May 2024

General hotel information

Reasons to Book
Beautiful Rooms & Onsite Restaurant/Bar
Check-In Time
4:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0