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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel with free parking, near Island at Pigeon Forge

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Exterior
Restaurant
Lobby
Shower, free toiletries, hair dryer, towels
Reviews
8.6

Excellent

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Parking included
    Parking includedParking included
  • Air conditioning
    Air conditioningAir conditioning
  • Laundry
    LaundryLaundry
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Free WiFi
    Free WiFiFree WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • AirportKnoxville, TN (TYS-McGhee Tyson)54 min drive

Most relevant reviews

ExperimentalCarousel

4/10 Poor

The property was in a good location however you can hear EVERYTHING!!! All night long foot steps from the upper floor an...
Katelyn
Jun 18, 2024
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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Pigeon Forge

Surestay Plus By Best Western Pigeon Forge is located in Pigeon Forge. Titanic Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's popular attractions include Dollywood and Great Smoky Mountain Wheel. Dollywood's Splash Country and Wild Bear Falls Indoor Water Park are not to be missed.
Visit our Pigeon Forge travel guideOpens in a new window

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪Sawyer's Farmhouse Breakfast - ‬15 min walk
  • ‪Wendy's - ‬20 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel rejuvenated in 2023 and located near Island at Pigeon Forge
Close to LeConte Center at Pigeon Forge and Old Mill, Surestay Plus By Best Western Pigeon Forge provides laundry facilities, a 24-hour business center, and more. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • Free self parking
  • Continental breakfast (surcharge), a vending machine, and smoke-free premises
  • A 24-hour front desk
  • Guest reviews say good things about the breakfast, helpful staff, and location
Room features
All 65 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like desk chairs and WiFi. Guests reviews give good marks for the clean rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Microwaves, coffee/tea makers, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is Surestay Plus By Best Western Pigeon Forge pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Jun 19, 2024, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Jun 20, 2024 start from $74.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Surestay Plus By Best Western Pigeon Forge?

Self parking is free at this property.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. After-hours check-in is not available.

What time is check-out at Surestay Plus By Best Western Pigeon Forge?

Check-out is at 11:00 AM.

Where is Surestay Plus By Best Western Pigeon Forge located?

Situated in Pigeon Forge, this hotel is within a 15-minute walk of Xtreme Racing Center, Old Mill, and LeConte Center at Pigeon Forge. Island at Pigeon Forge and Titanic Museum are also within 3 mi (5 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 265 out of 476 reviews" "
Rating 8 - Good. 115 out of 476 reviews" "
Rating 6 - Okay. 51 out of 476 reviews" "
Rating 4 - Poor. 24 out of 476 reviews" "
Rating 2 - Terrible. 21 out of 476 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Katelyn

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The property was in a good location however you can hear EVERYTHING!!! All night long foot steps from the upper floor and people talking. The place was clean and easy to get too.
Stayed 1 night in Jun 2024

6/10 Okay

komal

Traveled with partner
Liked: Cleanliness, staff & service
The place was difficult to find and it did not have professional parking.
Stayed 1 night in Jun 2024

8/10 Good

Duncan

Liked: Cleanliness
Stayed 4 nights in Jun 2024

10/10 Excellent

Ryan

Liked: Cleanliness
Stayed 2 nights in Jun 2024

2/10 Terrible

Ava

Traveled with partner
Disliked: Cleanliness
We had ants everywhere and ended up having to switch rooms at night the second night bc when we got back from Dollywood there there ants, tons of them, crawling in our bed !! And we had no food in the hotel room and didn't spill anything. They where also on the floor and in th bathroom.
Stayed 2 nights in Jun 2024

4/10 Poor

Luzia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk lady was very nice and talkative, but the bathroom was dirty.
Stayed 1 night in Jun 2024

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was newly renovated and staff was great!
Stayed 1 night in May 2024

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seemed recently remodeled. Rooms were comfortable and clean. Loved the walk in shower and kitchenette with full size refrigerator.
Stayed 3 nights in Jun 2024

2/10 Terrible

Kimberly

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY THERE! Not family-friendly. The floors made all our feet black! So gross! You’d think it’d be cleaned before we got there instead of them asking us to complain to the front desk. The beds squeak every move you make. Not sound proof if on the lower level. We could hear EVERY TIME someone walked in the room above. One of the nights we put a do not disturb sign and they still came in, so invasion of privacy.
Stayed 2 nights in Jun 2024

10/10 Excellent

kasey

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024