Find all hotels by MGM in Primm, NV from $63

"Overall the hotel is nice and the rooms are clean and updated. Only downside was check in it took over 90 min to check in. They only had a few people at the front desk and no options to check in online or through a kiosk. I checked in at 3:00 and came back through the lobby at 11:00 pm and they still had a long line. This happened several days in a row so this is something they need to fix."

"👍"

"Had a nice overall stay at the Luxor. It's a fairly good location on the Las Vegas strip, and has nice restaurants (like Diablos Cantina), and shows (Blue Man Group). The theming is fun as well. The general line for the customer service desk in the lobby, when we needed to request a different room, took a while - at least an hour. They were short staffed it seemed, at times having one representative available. But in the end, they were able to help us out and we were assigned another improved room. On two other occasions when we had questions, the customer service was poor - the staff had a condescending attitude. For instance, I explained my request to one staff member who directed me to the priority access line. When I got up to the counter, the representative said that in the future I needed to use the other line - but I explained that they had directed me here, but she seemed adamant it was my wrongdoing. On the other occasion, my partner had a simple question for the cashier and was given a nasty attitude from the staff member in return. So, there are certainly pros and cons about the Luxor. But overall it worked out for us, and the self-checkout was easy. The bed was pretty comfortable too, and the bath tub was nice to have in the room. Our room didn't have a fridge though."

"Check-in was a headache. Long line and not enough people checking people in. The check-in kiosks weren't of any help. They were also in a non-obvious location and nobody was letting people know that they could be used (and for what type of check-ins they could be used). Parking, as expected was a trek to the lobby. Otherwise the trip was fine. Typical Vegas"

"Overall it was a good hotel. Rooms needs to be updated though. Nice location. "

"3 star hotel rating from us. Everything was okay, until we got to the shower (which was clogged) so the shower experience was not pleasant the first night stay, tried reaching front desk at 2am and was on hold for over 30 minutes. ended up calling front desk about 9am and maintenance came and fixed the problem within 30 minutes. Mattresses need to be replaced, very uncomfortable( worn out)."

"The room was supposedly renovated but it wasn’t"

"Our stay was absolutely wonderful and the service was top tier except for checkout. I was called to checkout but there was some confusion with the guest in front of me as to which front desk associate was helping who. I was forced to go back in line and made to wait some more which was confusing and embarrassing."

"Room was good. Coffee shop breakfast was excellent"