Puerto Juarez Vacations from $872

10 min drive on gravel road with insane pot holes makin

Disappointing Stay – Construction, Noise, and Poor Service Our stay at Kannan Tulum from Thursday to Saturday in October 2026 was extremely disappointing. The hotel appeared to be an active construction site while we were staying there, which significantly affected our experience. There was constant construction noise from the floor above, making it difficult to relax. The rooftop bar was closed, the spa had no staff available, and when we asked the reception team about it, they simply said they didn’t know. To make matters worse, we had no hot water during our stay. The front desk service was equally disappointing. The reception was staffed by two young trainees who were frequently on their phones and were not helpful when we needed assistance. There was a clear lack of communication, professionalism, and basic guest support. Noise was another major issue. The beach club played loud music continuously from 8 AM to 8 PM, and the rooms are not properly soundproofed. This meant there was virtually no opportunity to relax in the room during the day. While some music might be expected at a beach club, having it blaring for 12 hours a day, combined with construction noise, made the experience exhausting rather than relaxing. The pool was also a letdown. It is part of the beach club and extremely shallow, making it unsuitable for actual swimming.

Had to upgrade $500 to see the ocean which was not beautiful. Food was inconsistent. Good some nights bad others. Restaurant service was excellent. Spa was great but costly. We are both handicapped and after upgrading we were put in a building with a huge pit covered with boards in front. So dangerous and we had to negotiate around it and could not be picked up at the door. Pool and room service were terrific. Overall, with all that, we had a great time.