Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive
4.5 star property
3.5/5 Good
Guests rated this property 4.0/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
All inclusive
Air conditioning
Restaurant
Cleaning and safety practices
Cleaned with disinfectant
72-hour vacancy between guest room stays
Hand sanitizer provided
Personal protective equipment
Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY, 63734
Explore the area
Popular LocationPlaya Bucerias4 min drive
Popular LocationFlamingos Golf Club8 min drive
Popular LocationDestiladeras Beach16 min drive
AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)32 min drive
Choose dates to view prices
About this area
La Cruz de Huanacaxtle
Located in La Cruz de Huanacaxtle, Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive is in the mountains and near the beach. Shoppers can check out San Pancho Nayarit Market, while everyone can enjoy the natural beauty of Playa Bucerias and Nuevo Vallarta Beach. Splash Water Park Vallarta and Rancho Mi Chaparrita are also worth visiting. Discover the area's water adventures with scuba diving and water skiing nearby, or enjoy the great outdoors with rock climbing and ziplining. Guests appreciate the property's location for the nightlife.
Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive
4.5-star property near the beach
Guests of this beach property will appreciate convenient onsite amenities such as a spa tub and a fitness center. All 90 rooms offer free WiFi, minibars, and flat-screen TVs with cable channels. Other amenities available to guests include rainfall showerheads, coffee makers, and down comforters.
Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive offers 90 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels.
Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals and snacks included
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Free in-room WiFi has a 1-device limit
Available in some public areas: Free WiFi
WiFi in public areas is free with a 1-device limit
Parking and transportation
Free secured, uncovered self parking on site
Free secured, uncovered valet parking on site
Limited onsite parking
Wheelchair-accessible parking available
Free beach shuttle
Food and drink
1 restaurant
1 beach bar, 1 poolside bar and 1 bar
Things to do
Children's pool
Fitness center
Outdoor pool
Spa tub
Family friendly
Children's pool
In-room child care (surcharge)
Laundry facilities
Outdoor pool
Snack bar/deli
Conveniences
Elevator
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services
Languages spoken
English
Spanish
Outdoors
BBQ grill(s)
Beach loungers
Beach umbrellas
Free pool cabanas
Garden
Picnic area
Pool umbrellas
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
We should mention
Pool access available from 8:00 AM to 9:00 AM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 1-device limit; WiFi in public areas is also free and has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Grand Matlali Hills Spa
Grand Matlali Hills Spa All Inclusive
Grand Matlali Hills Resort Spa Natural Experiences
Grand Matlali Hills Resort Spa Natural Experiences All Inclusive
Frequently asked questions
Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–9:00 AM.
As of May 20, 2022, prices found for a 1-night stay for 2 adults at Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive on Jun 10, 2022 start from $241.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
No, pets are not allowed at this property.
Self parking and valet parking are free at this property.
Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Yes, the property is all-inclusive.
Situated by the sea, this all-inclusive property is 1.7 mi (2.7 km) from Playa Bucerias and within 12 mi (20 km) of Nuevo Vallarta Beach and Punta De Mita Beach. Nayar Vidanta Golf and Sayulita Beach are also within 12 mi (20 km).
Overall score and ratings
3.5
Good
We verify reviews to ensure the traveler booked with Expedia Group. Travelers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.
Stayed in a beautiful all inclusive villa that did not offer room service or alcohol in the room. Kitchen was dirty. 1 fork and no paper towels.
The staff at check in were not friendly or helpful. Not what I’m use to while on vacation, it was almost an inconvenience to ask them for assistance. The food was ok, and only one restaurant was open and available for dinner. The bar closest to our villa was closed. The walk to the open bar was a little far. Maybe golf carts for villas might be nice.
This is our second time at Matlali and it definitely will not be our last! From the amazing staff, fantastic service, and beautiful hotel, we were very happy to return. Thank you Naomi for your attention to detail that made our stay very memorable. You truly love your job and it shows in the service you presented to us. Muchas Gracias and we see you again soon.
Stayed 7 nights in Mar 2022
2/5 Poor
GILBERTO
Traveled with family
Apr 17, 2022
Ya no es lo que era hace 5 años, muy decepcionante el servicio, el staff, la comida.
Algunos meseros hacen posible que todo sea ameno pero no.
I paid $6000.00 for one week in Mexico for this joint. Would never go back as price is definitely not worth it.
My girlfriend slipped in room because of a very leaking AC, she suffered hip, arm and wrist injuries. Staff shrugged their shoulders.
Front desk, well, I have get better treatment at McDonald’s. Property is one big hill so bring your hiking boots! They do have golf cart transportation but left me stranded 4 times.
They actually cool your pool if you have a terrace pool to a point it’s unusable, then phone to ask about heat and they charge you an extra $100 American per night!!!!
Food!! Omg! Atrocious!!! The last nights we actually went to the local gas station to buy mr. Noodles as we knew we wouldn’t get sick from that. Also knew it would have more taste.
All in all, your a sucker if you go here!
PS: they said mini bar in room, we got 2 beers and that is it!!!!
Stayed 7 nights in Mar 2022
3/5 Okay
Eva
Traveled with family
Mar 18, 2022
Liked: Cleanliness, staff & service
Nice property,
I didn’t like that they do not have transportation anywhere, but to the beach. It is 1hr and 15 min far from Vallarta.
They could do better at that. Also was unnecessary charged for the beach towel card $50 dollars. I never used the beach towels since I took my own. The towels offered are the beach where old and not very clean, so was glad took my own, so returned my cards and at check out said they didn’t have them and was abused with that extra charge. I am not planning on ever going back there for that reason and the transportation problem.