2/5 Poor
Hermila
Traveled with family
Aug 31, 2021
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Aug 2021
Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive
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Overview of Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive
Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive
3.5/5 Good
Guests rated this property 4.0/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- All inclusive
- Air conditioning
- Spa
Cleaning and safety practices
- Cleaned with disinfectant
- 72-hour vacancy between guest room stays
- Hand sanitizer provided
- Personal protective equipment
Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY, 63734
Explore the area
- Playa Bucerias4 min drive
- La Cruz Square4 min drive
- Marina Riviera Nayarit at La Cruz4 min drive
- Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)19 min drive
Choose dates to view prices
About this area
La Cruz de Huanacaxtle
Located in La Cruz de Huanacaxtle, Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive is in the mountains and near the beach. While the natural beauty of Playa Bucerias and Nuevo Vallarta Beach can be enjoyed by anyone, those looking for an activity can check out Nayar Vidanta Golf.
Splash Water Park Vallarta and Aquaventuras Park Vallarta are also worth visiting. Discover the area's water adventures with scuba diving and water skiing nearby, or enjoy the great outdoors with ziplining and skydiving. Guests appreciate the property's location for the nightlife.
What's nearby
- Playa Bucerias - 4 min drive
- La Cruz Square - 4 min drive
- Marina Riviera Nayarit at La Cruz - 4 min drive
- Flamingos Golf Club - 8 min drive
- Destiladeras Beach - 11 min drive
Getting around
- Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 19 min drive
Restaurants
- Restaruant Rodizzio — 1 min walk
- Restaurant Raixes — 1 min walk
- Langosta DIEZ La Cruz — 3 min drive
- Tacos on the Street — 4 min drive
- Black Forest Restaurant — 4 min drive
About this property
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals and snacks included
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
- WiFi speed: 25+ Mbps
Parking and transportation
- Free secured, uncovered self parking on site
- Free secured, uncovered valet parking on site
- Limited onsite parking
- Wheelchair-accessible parking available
- 24-hour roundtrip airport shuttle (surcharge)
- Free beach shuttle
Food and drink
- 3 restaurants
- 3 bars/lounges, 1 beach bar and 1 poolside bar
Things to do
- 2 outdoor pools
- Children's pool
- Fitness center
- Spa services
- Spa tub
Family friendly
- 2 outdoor pools
- Children's pool
- In-room child care (surcharge)
- Laundry facilities
- Snack bar/deli
Conveniences
- Elevator
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Meeting room
Outdoors
- BBQ grill(s)
- Beach loungers
- Beach umbrellas
- Free pool cabanas
- Garden
- Picnic area
- Pool umbrellas
- Rooftop terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible registration desk
More
- Beach towels
- Couples dining
- Designated smoking areas
- Romance packages available
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Ceiling fan
- Down comforter
Bathroom
- 2 bathrooms
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shower
- Towels
Entertainment
- 32-inch flat-screen TV
- Cable channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
More
- Iron/ironing board
- Phone
- Safe
Similar properties
See similar properties
La Cruz de Huanacaxtle
Business friendly
All-Inclusive Resort
Hot tub
Guest rating 3.5+
4 star
Free WiFi
Policies
Check-in
Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
We should mention
Pool access available from 8:00 AM to 9:00 AM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Grand Matlali Hills Spa
Grand Matlali Hills Spa All Inclusive
Grand Matlali Hills Resort Spa Natural Experiences
Grand Matlali Hills Resort Spa Natural Experiences All Inclusive
Frequently asked questions
Overall score and ratings
3.5
Good
4.0/5
Cleanliness
3.7/5
Staff & service
2.9/5
Amenities
3.8/5
Property conditions & facilities
1/5 Terrible
Verified traveler
Traveled with group, Traveled with family
Aug 5, 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2021
3/5 Okay
Verified traveler
Traveled with family and small children
May 25, 2021
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in May 2021
2/5 Poor
Verified traveler
Traveled with group, Traveled with family
May 7, 2021
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Apr 2021
3/5 Okay
Verified traveler
Traveled with family
May 4, 2021
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2021