Ratings based on 646 Verified Reviews

3.5 out of 5
60% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from USA FL

Posted Jun 12, 2018
Excellent hotel. Nice staff. Excellent food for me the best
Comment from Hotel Management
Jun 12, 2018 by princess-hotels.com, Hotel Management
Dear Sofia. Thank you for dedicate part of your time to post a review of your trip at our hotel. We are glad that you choose our resort as your holiday destination as well as for all the compliments regarding our hotel facilities. We hope to have another opportnity to be your host as we are sure that we can do it better in the future. Cordial greetings, Federico Espinal General Manager Tropical Princess.
4 out of 5
Recommended
for Everyone
by A verified traveler

We really liked it

Posted Jun 9, 2018
Great staff! Loved how close it was to the beach and meeting people from all over the world!
Comment from Hotel Management
Jun 12, 2018 by princess-hotels.com, Hotel Management
Dear Guest. Thank you for dedicate part of your time to post a review of your trip at our hotel. We are glad that you choose our resort as your holiday destination as well as for all the compliments regarding our hotel facilities. We hope to have another opportnity to be your host as we are sure that we can do it better in the future. Cordial greetings, Federico Espinal General Manager Tropical Princess.
2 out of 5
by A verified traveler from New york

Posted May 31, 2018
The beach was durty, the toile was stain, the staff from the shop was nesty, the persone in charge of the towell didnt have enough towells
Comment from Hotel Management
Jun 2, 2018 by princess-hotels.com, Hotel Management
Dear Marisol. Thank you for dedicate part of your time to post a review of your trip at our hotel. We are happy that you choose our resort as your holiday destination. At the same time we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host again in the future as we are sure that we can do it better on your next trip. Honestly, Federico Espinal General Manager Tropical Princess.
4 out of 5
by A verified traveler

Posted May 23, 2018
Comment from Hotel Management
May 24, 2018 by princess-hotels.com, Hotel Management
Dear Guest. Thank you for rating us. Honestly, Federico Espinal General Manager Tropical Princess.
4 out of 5
by A verified traveler from Chicago

Posted May 23, 2018
Overall, it was a nice hotel. Loved that the beach access was so close. The food was good. We tried 3 different restaurants, plus a snack shop and everything was delicious. Everyone was so friendly too. The entertainment team was pretty good as well. The only thing I didn't like was that the drinks weren't that good. It felt like I was just drinking a cup full of syrup all the time and they played the same music over and over again. Otherwise, we didn't let that get to us and had a great time. It was a beautiful scenery with lots of friendly people. I think we'd stay again. I'll just have to learn how to drink the beer only next time. LOL!
Comment from Hotel Management
May 23, 2018 by princess-hotels.com, Hotel Management
Dear Melody. Thank you for dedicate part of your time to post a review of your trip at our hotel. We are happy that you choose our resort as your holiday destination as well as for the compliments regarding our hotel facilities. At the same time we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host again in the future as we are sure that we can do it better on your next trip. Honestly, Federico Espinal General Manager Tropical Princess.
4 out of 5
by A verified traveler from Denver Colorado

Posted May 19, 2018
Beautiful hotel on the beach. So many things to do and see. i found it pleasing just walking around the place watching the wild life. Bar tenders were fun and friendly. All staff had a smile on their face. drinks were great. Food was great. they do a great job of switching up the menu. Restaurants were delicious. Entertainment was great everywhere you went (beach,pool,lobby,theater). Im almost certain that i will be back in the future.
Comment from Hotel Management
May 21, 2018 by princess-hotels.com, Hotel Management
Dear Carlos. Thank you for dedicate part of your time to post a review of your trip at our hotel. We are glad that you choose our resort as your holiday destination as well as for all the compliments regarding our hotel facilities. We hope to have another opportnity to be your host as we are sure that we can do it better in the future. Cordial greetings, Federico Espinal General Manager Tropical Princess.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted May 12, 2018
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 7, 2018
Nice Room, excellent staff service. Everything is really far though. Good food.
Comment from Hotel Management
May 7, 2018 by princess-hotels.com, Hotel Management
Dear Guest. Thank you for dedicate part of your time to post a review of your trip at our hotel. We are happy that you choose our resort as your holiday destination as well as for the compliments regarding our hotel facilities. At the same time we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host again in the future as we are sure that we can do it better on your next trip. Honestly, Federico Espinal General Manager Tropical Princess.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Resort where everything is walking distance

Posted May 2, 2018
Pros: I loved that everything was within walking distance and that you truly felt safe at this resort with a ton of things to do for everyone at all times.
Cons: I think the food and restaurant staff could be more friendly to the guests and pay more attention to them.
Location: Location was great and close to the airport. Near a disco and casino for night time and close to the shops for day time.
We were greeted by the amazing hotel staff. They welcomed us and upgraded us to a room where it would be comfortable for all of the people staying with me. The resort is beautiful and nicely kept. I felt so safe there and everyone was fun, relaxed and knew us by name. I found that the hotel staff would go out of their way to help us or make our stay more enjoyable. The restaurant staff were not as friendly. They could pay more attention to their tables and be a little friendlier but that did not ruin our experience. I would definitely go back there again! The beach was beautiful and the pools were right there as well. Completely enjoyed myself and was able to relax and have fun with plenty of things to do.
Comment from Hotel Management
May 2, 2018 by princess-hotels.com, Hotel Management
Dear Guest. Thank you for dedicate part of your time to post a review of your trip at our hotel. We are happy that you choose our resort as your holiday destination as well as for the compliments regarding our hotel facilities. At the same time we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host again in the future as we are sure that we can do it better on your next trip. Honestly, Federico Espinal General Manager Tropical Princess.
3 out of 5
Recommended
for Everyone
by A verified traveler

Worth the stay for the price

Posted Apr 28, 2018
Staff was predominantly friendly. Check in girl was professional but not very friendly. Staff at the creperie was super welcoming and took care of my family and me. Staff member HAILER and TERESA were exceptional and extremely cool. Some of the other staff were kind of marginal and temperamental. The two dudes walking around in blue uniforms taking family photos were a bit too aggressive when they were turned down. The bar tenders were pretty cool. I suggest giving good tips to those who take good care of you. The room was comfortable but it was kind of run down, though not too bad for a couple of nights stay. The beach water and sand were awesome. Water was warm and the sand was very powdery. The pools were very nice and clean. The food was tasty and there was a good variety. The buffet and the Dominican restaurant “El Pilón” were outstanding. Food and staff were great. For the price, it was overall a good experience. Extremely family friendly and fun for the kids.
Comment from Hotel Management
Apr 30, 2018 by princess-hotels.com, Hotel Management
Dear Rick. Thank you for dedicate part of your time to post a review of your trip at our hotel. We are happy that you choose our resort as your holiday destination as well as for the compliments regarding our hotel facilities. At the same time we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to be your host again in the future as we are sure that we can do it better on your next trip. Honestly, Federico Espinal General Manager Tropical Princess.