搜索拉威的度假村

“好”

“Good service ”

“很不错的酒店，海滨别墅景色一流，私人泳池是我们住过酒店中最大的。推荐！”

“Overall, hotel is very nice with easy commute to Patong city center either by walking or TukTuk. The initial hotel check in was good, room cleanliness could have been improved - there were some dirty areas, most likely because the hotel was at high occupancy and in a rush to get ready for next guest. ”

“stayed at the hotel for 3 nights, the view is very impressive when I walked into the front desk. However, I think the room needs some regular maintenance. Shuttle bus only offer one way with limited services. It would be great if they can offer return. ”

“景观很好，沙滩也很棒，酒店的安保也很严格”

“整體而言是一個很好的住宿，因為生日的關係有一些小驚喜蠻開心的，早餐也相當不錯，但小小的遺憾就是泳池正在維修，及專屬App溝通回覆挺慢的有幾次長達半小時都還沒有回覆，癡癡等著交通車到底會不會來”

“Everything was so good, but don’t the reason about we had locked out of our room, we even called the front desk many times, the staff still reaction very slow. we wait out of our room door around 30 min without any compensation”

“十分好的住宿體驗，職員全部很友善，不但服務很好，而且很主動幫助，用APPs 預約酒店服務，叫Room service很方便，餐廳食物質素不錯，和牛餐廳很好吃。雖然周圍沒有購物中心，但乘的士去巴東市集都衹是30分鐘，十分方便。鄰近海灘很大浪，雖然不能游水，但環境也很優美。”

“朋友在酒店跌倒, 酒店職員熱心幫忙. 另一天見到攴廳地下有積水, 找服務員清理郤無人跟進. ”

“喜欢酒店的一切！唯独不喜欢的就是酒店的前台！！我真的不明白这么美的酒店，前台女服务员既然如此没有礼貌，原本可以给酒店100分的反馈，贵酒店却败在了没有礼貌，没有头脑，居然不懂得酒店就是销售服务。 我在这里留言希望酒店高层管理可以重视前台服务培训以及与顾客交流沟通技巧！ 我们每次到泰国都是入住这家酒店，因为酒店的环境很好，房间足够大，因为我们是家庭出游，每次都是选择套房，一住就是一周。由于回程机票是在晚上，我们在入住时就和酒店沟通能否将我们的退房时间推迟一个小时，我们希望在一两点的样子再退房，可是美丽却没脑没礼貌的前台小姐想都不想就立马大声say no！拜托，这是酒店，你的一句no把酒店所有优秀员工微笑服务的印象完全打败了，这位名叫may的小姐态度差，说话像没有受过服务培训的服务员，你不懂得怎么处理请问问你的领班，无脑的服务，不考虑顾客的需求，你当什么前台，可以查看2020年2月1号下午2点时的监控，这位名叫May的女前台是如何面对顾客的，真的给酒店拉后腿，请酒店重视前台客服培训！！”

“The atmosphere in the hotel was very relaxing. We spent a morning in the pool and the beach. The location of the hotel is very good. It is located next to the Bang Tao Beach and also close to the nearby Canal Village Shopping Centre. You could take free shuttle boat rides in the lake area there. It would only take 10 minutes to get to another shopping centre by taxi. The staff were very friendly and helpful. We were confirmed to have a late checkout at 15:00 upon our request during our checking.”