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"The hotel itself is a bit old, but good condition I’d say so. some reviews say it’s in the “hood” or not good area, yes there are some homeless but none of them bothered me or asked for anything. I recommend the pronto pizza, there is also a taco bell/KFC near by and a snack shop incase you get hungry. The room I stayed in was clean, there was really only a stain on the curtain but it didn’t bother me, it is loud at nice but that’s city life in san francisco, the king bed was comfortable and the shower was nice expect the water pressure was kind of rough haha and the staff is okay, we asked for more toilet paper in the morning but we didn’t get any, we had to ask the front desk when we came back at night so i think that’s one thing they need to work on is the staff and room service. overall, nice stay for 3 nights "

"The hotel is aging and not spotless, but the front desk people were friendly and the bedding was fresh."

"Great location "

"Lovely older hotel. Concierge (lady) was amazing and offered great suggestions for our one day in San Francisco. "

"Very convenient location within easy walking distance to Ghirardelli Square. Dry friendly staff. Bathroom is small."

"I feel that hotel needs to cater more to the guest. I didn't like that the outside seating area didnt provide heat ( fire pits) after 10pm. Which made me and my guest having to retreat to our rooms earlier than we would of liked. Also no coffee available in the lobby after a certain time. "

"Loved our stay at Hotel Caza. Staff was friendly and helpful. Room was large, comfortable and bed was great. Close to the Wharf and great restaurants. We will definitely stay there again!"

"Loved the breakfast. The freshness and the spread. "

"Both mornings of my stay a housekeeper violently banged on the door and entered the room despite me saying I was in the room. Today at 9am. I called to speak to someone at front desk and they told me ‘this isn’t out department’ then proceeded to tell me I’d be charged $25 per hour if I checked out late and that I owed $8 got a bottle of water. The room yesterday was not made up properly. I barely slept because of the fear of someone unknown employee entering my room. The linens were also stained. Gross. 0/5 stars. "