“This is a wonderful, modern but utterly luxurious hotel looking out onto Lake Lugano. It is a little out of the city, but there is a regular courtesy shuttle to and from Lugano so you really get the best of both worlds. Every aspect of the fit out of the hotel has been done to the highest standard and the spa facilities are exceptional. The restaurant for dinner is fabulous and the breakfast has a buffet but we (and from what we could see most other guests) relied more on the choices cooked to……
“I had a very disappointing stay at Best Western Hotel Bellevue Au Lac. The room was nothing like the photos on the website — outdated, worn, and clearly misrepresented. The facilities are old and poorly maintained.
Even worse, we experienced discrimination from staff at breakfast. We queued before another couple, but the waiter ignored us and then claimed there were no indoor tables, forcing us into a cold, semi-outdoor area. Breakfast was basically self-service (we had to pick up cutlery and……